Client Manager

As a Client Manager at Landor, your main responsibilities include leading project management for several client brands, identifying growth opportunities within client relationships, and collaborating with internal teams such as Strategy, Design, and Brand Engagement. You'll become an expert on your client’s organization, ensuring their needs align with our services, all while maintaining the highest quality in communication and deliverables.

To be considered for the Client Manager position at Landor, you should possess strong project management skills and experience successfully leading client projects within a brand or design agency. Additionally, strong communication abilities and a knack for building effective working relationships, both internally and externally, are crucial.

Landor prides itself on a vibrant and inclusive company culture. We believe diversity fuels creativity, and we are committed to creating an environment free of discrimination. As part of our commitment, we foster an atmosphere where all employees can thrive, contribute their unique perspectives, and grow in their careers.

While prior experience in brand strategy is not explicitly required, having a background in leading client projects within a brand or design agency can substantially ease the transition to the Client Manager role at Landor. This experience can help you quickly understand client needs and drive successful outcomes.

As a Client Manager at Landor, you will work with a range of clients, from established brands seeking rebranding strategies to companies looking for innovative brand-led experiences. The diversity of clients is a defining feature of the role, offering plenty of opportunities for creativity and collaboration.

In managing multiple client projects, it's essential to evaluate deadlines, project scope, and client needs critically. I utilize project management tools to set clear priorities and regularly communicate with teams and clients to ensure alignment. Being organized and flexible allows me to adjust priorities as necessary.

I once managed a project for a client who wanted a complete brand overhaul. By thoroughly understanding their vision and collaborating with cross-functional teams, we delivered a fresh, unified brand identity. The client was thrilled, and our efforts increased their market visibility significantly.

In the event of a disagreement, my first step is to listen carefully to the client's concerns and fully understand their perspective. I then share any related insights or data that could inform a more constructive conversation. The aim is to find common ground and adapt our approach to meet their needs while providing the best possible outcome.

Building strong relationships with clients relies on consistent communication and transparency. I prioritize regular check-ins and project updates, making sure to celebrate milestones together. Being approachable and responsive also helps instill trust and assures clients that their needs come first.

To ensure the highest quality in client communications, I establish a checklist for presentations and proposals, ensuring each component is thoroughly reviewed. I also encourage collaborative reviews with team members to catch any potential errors before sending materials out to clients.

I thrive in diverse team environments and enjoy collaborating with individuals from various backgrounds. I believe this diversity leads to richer brainstorming sessions and creative solutions. Inclusivity is key, and I actively work to ensure everyone has a voice in team discussions.

I leverage a mix of project management software, communication tools, and calendars to manage client projects. Tools like Asana or Trello help me assign tasks, track progress, and maintain deadlines, while Slack facilitates quick updates and discussions with team members.

To identify new business opportunities, I continuously analyze industry trends and my client's competitive landscape. Regular client meetings also provide insight into their evolving needs, allowing me to propose services or solutions that align with their goals.

Managing client expectations starts with setting clear, realistic goals and timelines from the outset. I maintain open lines of communication to address any shifts in scope or expectations. Regular updates and transparency help ensure clients feel informed and valued throughout the project.

What excites me the most about the Client Manager role at Landor is the opportunity to work in a creative atmosphere where brand strategy meets design. Joining a company that values diversity and innovation aligns perfectly with my professional goals and passion for making a positive impact.