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Credit & Collections Specialist - job 2 of 2

Position Overview:


We are seeking a detail-oriented and results-driven Credit & Collections Specialist to join our team. The ideal candidate will have a minimum of 2 years of experience in collections or accounts receivable, demonstrating strong analytical skills and a customer-focused approach to managing outstanding accounts. This role is critical in maintaining healthy cash flow and fostering strong customer relationships.


Responsibilities:
  • Collections Management: Proactively manage and collect outstanding payments from customers within agreed terms to reduce overdue balances.
  • Customer Account Analysis: Monitor and review customer accounts to identify overdue invoices and discrepancies, ensuring timely resolution.
  • Credit Assessment: Evaluate and analyze customer creditworthiness by reviewing financial statements, payment history, and credit reports.
  • Communication: Collaborate with customers via phone, email, and written communication to resolve payment issues while maintaining professional and positive relationships.
  • Dispute Resolution: Investigate and resolve payment disputes or discrepancies in coordination with internal teams (sales, customer service, etc.).
  • Documentation and Reporting: Maintain accurate records of all collection activities and provide regular reports on aged receivables, collection progress, and risks.
  • Compliance: Ensure all activities align with company policies, procedures, and relevant regulatory standards.


$45,000 - $53,000 a year
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CEO of Latitude Inc
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Dean Robbins
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Average salary estimate

$49000 / YEARLY (est.)
min
max
$45000K
$53000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Credit & Collections Specialist, Latitude Inc

Are you passionate about finance and have a knack for problem-solving? If so, we're excited to introduce the Credit & Collections Specialist position at our vibrant company located in Annapolis Junction, MD! We need an organized, detail-oriented individual who thrives on fostering strong customer relationships while ensuring our cash flow remains robust. As a Credit & Collections Specialist, you will dive into managing outstanding payments, employing your analytical skills to assess customer accounts, and resolving any discrepancies that arise. Your excellent communication abilities will shine as you liaise with customers through calls and emails, helping to address any payment issues and maintain a professional rapport. Your expertise will be pivotal in evaluating creditworthiness and collaborating with various internal teams to ensure all disputes are resolved smoothly. Plus, you'll play a key role in documenting all collection activities and providing insightful reports on our receivable status. Our ideal candidate has at least 2 years of experience in collections or accounts receivable and is excited to contribute to a positive team environment. With a competitive salary range of $45,000 to $53,000 annually, this is a fantastic opportunity to grow your career in a supportive and innovative workplace. If you’re ready to make an impact and thrive in the finance sector, we’d love to meet you!

Frequently Asked Questions (FAQs) for Credit & Collections Specialist Role at Latitude Inc
What are the primary responsibilities of a Credit & Collections Specialist at our company?

As a Credit & Collections Specialist, your main responsibilities will include managing and collecting outstanding payments, analyzing customer accounts for overdue invoices, assessing creditworthiness, and resolving disputes. You'll also maintain accurate documentation of collection activities and ensure compliance with company policies.

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What qualifications are required for the Credit & Collections Specialist role?

To be a successful Credit & Collections Specialist at our company, you need at least 2 years of experience in collections or accounts receivable. Strong analytical skills, excellent communication abilities, and a customer-focused mindset are essential to navigate challenging situations and foster positive relationships.

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How does our company support Credit & Collections Specialists in their roles?

Our company prioritizes the professional growth of our Credit & Collections Specialists by providing comprehensive training, access to resources, and collaboration with various departments such as sales and customer service, which is essential for resolving disputes effectively.

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What is the expected salary range for the Credit & Collections Specialist position?

The salary for the Credit & Collections Specialist position ranges from $45,000 to $53,000 a year, depending on your experience and qualifications, ensuring that your contributions to our financial health are recognized and rewarded.

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What skills will help me excel as a Credit & Collections Specialist?

To excel in the Credit & Collections Specialist role, skills such as strong analytical thinking, effective communication, attention to detail, and the ability to manage multiple priorities are crucial. A positive attitude and a customer-centric approach will also help you build strong relationships with our clients.

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Common Interview Questions for Credit & Collections Specialist
Can you describe your experience in collections and accounts receivable?

In your response, outline your previous roles related to collections, specifying the length of experience you have and the industries you've worked in. Highlight specific achievements, such as reducing overdue balances or improving cash flow metrics.

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How do you prioritize tasks when managing multiple overdue accounts?

Discuss your method for evaluating accounts based on overdue dates and payment history. Talk about utilizing tools such as spreadsheets or software to organize your collections efforts effectively.

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What strategies do you use to communicate with customers about overdue payments?

Emphasize the importance of maintaining professionalism and a positive rapport. Provide examples of your communication approach, such as being empathetic, transparent, and solution-oriented when discussing payment issues with customers.

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How do you handle disputes regarding payments?

Describe your process for investigating disputes, including liaising with internal teams to gather relevant information. Mention the importance of clear documentation and open communication to resolve issues amicably.

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Can you explain how you assess a customer's creditworthiness?

Detail your approach to analyzing financial statements, credit reports, and payment histories. Explain how you evaluate this information to make informed decisions about extending credit or adjusting payment terms.

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What tools or software have you used in credit and collections management?

Share specific software you are familiar with, such as accounting systems or CRM tools. Explain how these tools have streamlined your collections process, improved communication, or facilitated tracking.

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How do you ensure compliance with company policies and regulations?

Discuss your understanding of relevant regulations and internal procedures. Reference your methods for staying updated on compliance requirements and how you implement them in your daily tasks.

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What's your experience with documentation and reporting in collections?

Explain how you maintain organized records of collection activities and generate reports. Provide examples of key metrics you track and how reporting has informed strategic decisions within your team.

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Can you give an example of a successful negotiation you've conducted with an overdue customer?

Share a specific situation where you managed to negotiate a beneficial payment plan or settlement with a customer. Highlight your skills in negotiation and your ability to find common ground.

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What motivates you to perform well as a Credit & Collections Specialist?

Reflect on your passion for finance and impact on cash flow and customer relationships. Share how achieving collection targets and contributing to the company's financial health drives your performance.

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Latitude is a Human Resource Consulting Firm headquartered in Hanover, MD with branch offices in Hunt Valley, MD and Winter Park, FL. Latitude provides consulting services to a wide range of industries in both the Private and Public Sectors. We ar...

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Full-time, on-site
DATE POSTED
December 9, 2024

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