Pass & ID Card Specialist

As a Pass & ID Card Specialist at Latitude, your primary responsibilities include operating credentialing systems, managing employee badging services, and ensuring compliance with government regulations. You will provide support for processing passes and IDs, supervise the issuance of identification media, and monitor safety procedures within the secure facility.

To apply for the Pass & ID Card Specialist role at Latitude, candidates must have an active Top Secret Clearance and SCI eligibility or the ability to be sponsored for it. Additionally, a minimum of two years of experience in a Customer Service environment and familiarity with Access Control systems is required.

The Pass & ID Card Specialist position at Latitude offers flexible day shift options, including 6 am - 3 pm, 7 am - 4 pm, and a half-day shift from 6 am - 12 pm. This flexibility allows you to choose a schedule that best suits your lifestyle, with only one Saturday required every other month!

Latitude provides a robust benefits package for Pass & ID Card Specialists, which includes a 401(k) plan with matching contributions, health and dental insurance, life insurance, flexible spending accounts, and paid time off. All these perks are designed to support your well-being.

Latitude prioritizes safety and compliance by requiring Pass & ID Card Specialists to monitor and report unsafe conditions and ensure adherence to governmental rules and regulations. As a specialist, you will be responsible for enforcing personnel identification procedures to maintain a secure environment.

In answering this question, emphasize any previous roles where you managed or interacted with access control systems. Discuss specific tasks or challenges you faced and how your experience enabled you to ensure compliance and security.

Explain your customer service approach, emphasizing your communication skills and problem-solving abilities. Detail how you would listen to the employee's concerns, assess the situation, and efficiently resolve any issues with their identification badge.

Discuss your understanding of government regulations and how you have implemented processes in the past to ensure compliance. Highlight your attention to detail and proactive measures you would take to report or rectify any compliance issues.

Detail the strategies you've used to stay organized and efficient, such as developing a task management system, setting priorities based on urgency and importance, and maintaining clear communication with teammates to ensure deadlines are met.

Express your interest in the role and the company, focusing on how your background in customer service and security aligns with Latitude's mission. Convey your enthusiasm for contributing to a safe and compliant environment.

Share specific experiences where you enforced or implemented identification procedures. Discuss how you ensured security while also providing a smooth experience for personnel entering secure areas.

Talk about the importance of meticulous record-keeping and double-checking information. Mention any tools or systems you've used to maintain accuracy in records and the issuance of IDs.

Provide a concrete example where your actions positively impacted workplace safety, such as implementing new procedures, reporting hazards, or assisting in training others on safety protocols.

Discuss your understanding of the challenges, which may include balancing efficiency with security needs. Convey your strategies for overcoming such challenges in a professional manner.

Explain your approach to conflict resolution, emphasizing the importance of fair and effective prioritization while maintaining open communication with all parties involved.