Service Desk Technician

As a Service Desk Technician at Leidos, your daily responsibilities will include providing help desk support for various technical issues. You'll handle incoming queries related to computer systems, software, and hardware, and respond to them via in-person communication, phone calls, or digital messaging. Troubleshooting, installing, modifying, and repairing computer hardware and software will also be key aspects of your role, allowing you to deliver the excellent customer service that Leidos is known for.

To qualify for the Service Desk Technician position at Leidos, candidates should have US Citizenship along with a BS/BA in Computer Science, Information Sciences, or a related IT field, or equivalent experience. A current A+, CND, Network+, or Security+ certification is also required, along with a minimum DoD Secret clearance. Depending on your educational background, specific years of experience in help desk operations will also be expected.

In your role as a Service Desk Technician at Leidos, you will troubleshoot a variety of technical issues, including those related to Microsoft Windows, desktop applications, collaboration tools, and Microsoft Office 365. You’ll be involved in solving hardware and software problems and will interact with teams to resolve deeper technical challenges.

Yes, the Service Desk Technician position at Leidos requires full-time on-site work at MacDill AFB in Tampa, Florida. This allows you to provide immediate support and assistance to customers in need, ensuring a quick resolution of technical issues.

At Leidos, you can expect a supportive and collaborative team environment as a Service Desk Technician. You'll interact with system administrators, network technicians, and application engineers to tackle core problems, allowing for a shared learning experience and a sense of community.

When answering this question, provide specific examples of technical issues you've resolved. Highlight your problem-solving skills and the steps you took to diagnose and fix the issues. For instance, you might mention particular software or hardware problems you've encountered and how you went about resolving them.

To effectively address this question, discuss your approach to prioritizing tasks based on urgency and impact. You can mention the importance of assessing the severity of each issue and ensuring critical problems are handled first while keeping communication open with all customers.

In your response, explain your willingness to collaborate with colleagues and escalate issues appropriately. Mention your experience using ticketing systems to document the problem and your attempts to resolve it, ensuring that the team remains informed throughout the process.

Discuss your strategies for staying informed about new technologies, such as following industry blogs, participating in forums, or attending webinars. Express your commitment to continuous learning, which is crucial in the ever-evolving field of IT.

When answering this question, provide examples of how you built rapport with customers, listened to their concerns, and successfully resolved their technical issues. Your ability to communicate effectively and patiently will be important in showcasing your customer service skills.

Here, you should list the specific tools and technologies you are proficient with, such as ticketing systems, remote support tools, or particular software you have supported in past roles. Providing concrete examples will illustrate your preparedness for the Service Desk Technician position.

Provide a thoughtful response that demonstrates your conflict resolution skills. Explain how you remain calm, listen to the customer's concerns, and work towards a solution while maintaining professionalism. Illustrating a previous situation where you successfully diffused a tense problem can be beneficial.

When discussing your problem-solving process, outline your typical steps like gathering information, defining the problem, and formulating a plan. Offering a specific situation where you applied this method will supply your answer with real-life context.

Do your homework about Leidos before your interview! Discuss what you know about the company’s mission, values, and contribution to digital modernization. Express your enthusiasm for joining a workplace that prioritizes innovation and teamwork.

In your response, focus on your passion for technology and helping others. Explain how this position aligns with your career goals and how you believe your skills can contribute positively to the Leidos team. Mention specific aspects of the role that excite you, like the chance to work in a dynamic environment.