Client Solutions Expert Team Manager (Settlements)

As a Client Solutions Expert Team Manager at Lendi, you will oversee the Settlements team, ensuring that loan processing and compliance runs smoothly while mentoring your team members for peak performance. Your role is critical in managing client expectations and implementing enhancements in operational processes.

To qualify for the Client Solutions Expert Team Manager role at Lendi, candidates typically need 5 to 10 years of experience in the Australian mortgage market, alongside management or leadership exposure. A degree in Business, Commerce, or Finance is preferred but not mandatory.

Lendi offers a comprehensive array of benefits for its employees, including health insurance for you and a dependent, generous leave entitlement of 25 days, life insurance from day one, and allowances for remote work, along with access to continuous training and career growth opportunities.

The role of Client Solutions Expert Team Manager at Lendi follows a flex-first work model, allowing you to work from home while also requiring you to be on-site occasionally for team collaboration. A stable internet connection and adequate home office setup are essential.

At Lendi, you can anticipate a vibrant work culture that champions flexibility and innovation. Monthly virtual social clubs foster team bonding, and there’s a strong focus on employee well-being, continuous training, and skills development.

Key responsibilities include managing pre and post submission loan applications, overseeing a team of Client Solutions Experts, ensuring compliance, implementing process improvements, and fostering a performance-driven culture within your team.

Lendi is committed to supporting career development through access to training programs and clear pathways for progression. Employees are encouraged to take on new challenges to elevate their skills and advance within the company.

In responding to this question, detail your previous management roles, specific teams you’ve led, and your approach to leadership. Highlight any successful projects or improvements you implemented that led to measurable outcomes.

To answer this effectively, share your understanding of compliance regulations within the mortgage industry. Discuss your process for training your team and your methods for regularly auditing procedures to maintain high compliance standards.

Answer by selecting a specific instance where you identified an inefficiency, proposed a solution, and successfully implemented that change. Detail the outcome and how it benefited the team or company.

Describing your conflict resolution strategies can demonstrate leadership. Talk about a specific conflict scenario and the actions you took to mediate, ensuring a collaborative solution while maintaining team morale.

Discuss tailored coaching methods you’ve employed, including regular feedback sessions, setting performance goals, and identifying each member's unique strengths and areas for growth to enable a supportive environment.

Your answer should reflect your passion for leading teams and making impactful changes. Discuss how achieving team goals, fostering a supportive workplace culture, and seeing team members succeed inspire you as a leader.

Describe your prioritization system, such as using task management tools or frameworks. Provide an example of a time when you successfully juggled multiple tasks and how you ensured deadlines were met.

Identify key skills such as leadership, problem-solving, communication, and the ability to manage customer expectations effectively. Provide justification for why each skill is essential to the role and your approach to honing these skills.

Detail your comprehension of each stage in the mortgage lending process and emphasize your experience in managing these stages. Familiarity with various loan products and lender requirements will highlight your expertise.

Outline your approach to onboarding, discussing initial training, mentorship, and providing resources that help new hires acclimate quickly and effectively to their role in the settlements process.