Medical Services Coordinator (IBH)

A Medical Services Coordinator at LifeStance Health serves as a crucial point of contact between patients, clinicians, and pharmacy staff. This role involves coordinating medical care, providing support to psychiatric clinicians, and ensuring that patients receive quality customer service both in-person and remotely—it's an integral part of promoting overall patient satisfaction and care.

Candidates for the Medical Services Coordinator position should have a high school diploma or equivalent, with an associate's or bachelor's degree preferred. Experience in healthcare operations, customer service, or similar roles is beneficial—specifically, we’re looking for those who can multitask, communicate effectively, and handle sensitive information with care.

LifeStance Health is dedicated to fostering the growth of its employees. As a Medical Services Coordinator, you'll have access to ongoing training, professional development resources, and opportunities to advance in your career as we continue to expand our services and reach.

The work environment at LifeStance Health is vibrant and inclusive. Medical Services Coordinators are encouraged to create a positive culture while collaborating with clinicians and staff. We're passionate about supporting each team member in fostering engagement and connection within our diverse workplace.

As a Medical Services Coordinator at LifeStance Health, you will manage phone systems, assist with medication inquiries, facilitate communications between patients and medical staff, and support psychiatric clinicians in their administrative duties. You'll play a vital role in ensuring seamless patient care.

LifeStance Health provides a comprehensive benefits package including medical, dental, and vision insurance, paid time off, holiday pay, 401k retirement savings with employer match, short and long-term disability, and various employee assistance programs—all designed to support your well-being and career growth.

Choosing to work as a Medical Services Coordinator at LifeStance Health means joining a rapidly expanding organization committed to improving mental health care. It’s fulfilling work where you will have the chance to directly impact patients' lives while also growing your career in an environment that values compassion, collaboration, and diversity.

When answering this question, focus on specific experiences where you managed patient interactions, navigated healthcare documentation, or collaborated with clinicians. Highlight your understanding of medical terminology and patient confidentiality, as well as your comfort in using Electronic Medical Records (EMRs).

In your response, emphasize empathy and active listening. Provide an example where you reassured a patient, diffused tension, or successfully resolved a complaint, showcasing your ability to manage challenging interactions with professionalism and compassion.

Discuss your ability to develop effective organization systems, whether through prioritizing tasks by urgency or using to-do lists. Share a specific instance where your prioritization skills made a positive impact on patient care or team efficiency.

Talk about your role in facilitating smooth communication between patients and clinicians, managing appointment scheduling, and ensuring all necessary paperwork is prepared. Illustrate how your organizational skills help clinicians focus on patient care.

Provide an example of a specific initiative or action you took that enhanced customer service experiences. It could involve improving response times, streamlining processes, or implementing new systems to enhance patient satisfaction.

Talk about your commitment to following HIPAA regulations and your familiarity with best practices for safeguarding sensitive information. Share practices you implement to ensure data accuracy and confidentiality in your work.

Mention any relevant software, particularly EMRs and healthcare-specific management tools you're familiar with. Discuss how your technical proficiency makes you adaptable and effective in performing administrative tasks.

Discuss your emphasis on clear, compassionate communication. Offer an example of how effective communication positively influenced a specific outcome in your previous roles, whether it was resolving an inquiry or improving team dynamics.

Express your alignment with the values and mission of LifeStance Health, focusing on compassion, collaboration, and dedication to mental health care. Share any personal motivations or experiences that led you to pursue this position.

Detail your process for identifying discrepancies—such as double-checking sources, communicating with the appropriate parties, and ensuring corrections are made. Emphasize your commitment to accuracy and the importance of reliable data in patient care.