Practice Coordinator - job 1 of 9
Job Summary:
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
BENEFITS
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Compensation: $22.50 - 23.50/hour
Location: The office is located at 372 Washington Ave., Wellesley, MA 02481
Duties/Responsibilities:
Operational Excellence:
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Patient Support:
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
Manage queues within the phonesystem, ensuring calls are answered timely to ensure excellent customer service.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
Collect all in-person and telehealth co-payments and account balances at the time of service.
Complete insurance eligibility verification and reach out to patients to resolve any issues.
Clinician Support:
Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Coordinate with clinicians pertaining to any additional patient questions. Support clinician schedules by auditing for appointment accuracy. Maintain a pleasant, secure, and motivational working environment in the Practice.
Required Skills/Abilities:
Ability to multitask and prioritize duties to support delivery of high-quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using Computer Software Applications (Microsoft Office & EMRs) Comfortable handling sensitive and confidential Information (HIPAA)
Education and Experience:
High School or equivalent required, associates/bachelor’s degree preferred. 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Are you ready to take on an essential role at LifeStance Health as a Practice Coordinator in Wellesley, MA? This is an exciting opportunity to be at the forefront of patient care and team collaboration. As a Practice Coordinator, you will manage daily office activities, ensuring everything runs smoothly for both patients and clinicians. Your day will be filled with supporting patient needs, handling inquiries, and maintaining a welcoming environment that contributes to the overall morale of the practice. You’ll oversee patient scheduling, make sure all documentation is complete, and assist with billing and telehealth access, making you the go-to person for both patients and clinicians alike. Along with your organizational and multitasking skills, strong communication abilities will be key as you regularly interact with patients to provide exemplary customer service. Plus, your knack for problem-solving will come in handy when handling any urgent requests or sensitive situations. Working at LifeStance means being part of a compassionate team, plus enjoying a comprehensive benefits package, including medical, dental, and an employer-matched 401(k). So if you’re someone who thrives in a supportive environment and values patient care, we invite you to discover the rewarding experience of being a Practice Coordinator at LifeStance Health. Let’s create great patient experiences together!
LifeStance is a leading mental healthcare company committed to providing evidence-based, medically driven treatment services for children, adolescents, and adults across the US.
694 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
