Expedition Specialist - Reservations Agent (Spring 2025)

WHO WE ARE

Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.

ABOUT THE ROLE

The role of Expedition Specialist is a critical one. Whether it is helping a prospective guest learn about expedition travel and the amazing experiences available, welcoming back loyal past guests to assist them in planning their next adventure, or helping a booked guest prepare for the trip of a lifetime, our Expedition Specialists are the primary connection that our guests and travel partners have with Lindblad. Expedition Specialists must fulfill our brand promise to do “Whatever It Takes” in their guest and travel partner interactions just as much as our Field Staff and Crew do on the ship.

One of the main objectives of the Expedition Specialist is to provide exceptional service and effectively close sales for guests to experience the “Exhilaration of Discovery” through a Lindblad voyage. An Expedition Specialist will reinforce sales by providing outstanding follow up and ensuring timely guests communication via calls and emails.

This position requires a self-motivated individual with excellent communication and customer service skills, along with an ability to multi-task and problem solve in a fast-paced, call center-style environment.

We are looking for likeminded individuals who care deeply about the planet and are proud to serve as a catalyst for meaningful change. This person will be required to develop in-depth knowledge of our reservation system as well as our products, policies, and procedures.. The ideal candidate must be team- oriented, as the position requires interaction with various partners, including the Inventory Control Manager, Operations, and Sales & Marketing.

KEY POINTS:

- This position entails shift work, including weekend hours and holidays.

- The tentative start date is April 21, 2025.

- Successful candidates will be able to start and complete 6 weeks of training, during which time no vacation leave is permitted.

- REMOTE: While candidates are able to work remotely, they must be located within the United States (no international or US territory-based applicants can be considered at this time).

IMPORTANT NOTE: We are only currently hiring in the following states: Arizona, California, Colorado ,Connecticut, Florida, Hawaii, Idaho, Illinois, Maine, Massachusetts, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Texas, Virginia, and Washington.

• Manage a high volume of inbound and outbound calls and emails from new and existing guests
• Provide product knowledge and consultation as well as exceptional guest service to all clients including voyage changes, payment needs, and other servicing related to bookings
• Maintain and update customer records in Salesforce CRM tool
• Manage multiple systems simultaneously - including Salesforce, our website, and spreadsheets - to track and manage customer information
• Assure utmost accuracy of all details and information required to complete reservation
• Collaborate with teammates and internal partners, such as marketing and sales, to assist in converting bookings
• Effectively navigate and deescalate challenging scenarios
• Assist with all other reservations-related assignments

• Minimum 2+ years of experience in a contact center or hospitality industry preferred
• High school diploma or GED required. College degree preferred
• Excellent written and verbal interpersonal skills
• Positive attitude and a will to succeed independently as well as part of a team
• Proficient in Microsoft Office; Word and Excel
• Basic knowledge of geography
• Competence with basic computer applications and equipment

What We Offer

The base is $40K ($19.23/Hour) – for everyone - which is non-negotiable.  

This role is eligible for a substantial bonus based on sales.

OUR BENEFITS

• Travel benefits for employees and their family 

• Health insurance including Medical, Dental, Vision  

• 401(k) plan with employer match  

• Long-Term Disability, Life & AD&D Insurance

• Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care  

• Pre-Tax Commuter Benefit  

• 7-8 Paid Holidays

• 2-3 Floating Holiday Options (pro-rated per start date)

• Up to 15 days of vacation (pro-rated per anniversary year)

• Parental Leave

• Sick/personal days per city & state ordinance

• Pet Insurance discount

COMMUNICATION SKILLS

Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos.   Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor. 

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is frequently required to sit, talk and hear.  The employee will also be required to write and type.  The employee is occasionally required to stand, walk, and reach with hands and arms.  

EQUAL OPPORTUNITY EMPLOYER STATEMENT

At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.

Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.