Engagement & Delivery Director, Tazama

As the Engagement & Delivery Director at Tazama, you'll be responsible for overseeing strategic initiatives involving Proof of Concept and implementation phases. Your key duties will include managing CRM and project management systems to streamline collaboration, tending to client onboarding processes, and nurturing relationships between stakeholders and development teams.

To qualify for the Engagement & Delivery Director role at Tazama, candidates should have a minimum of 10 years in strategic delivery and program management. Experience managing CRM and project management implementations is essential, along with a solid background in digital transformation projects, particularly in finance and technology.

The Engagement & Delivery Director at Tazama plays a critical role in ensuring project success by managing the end-to-end delivery lifecycle, aligning technical objectives with business goals, and fostering collaboration among cross-functional teams. This strategic position ensures that projects meet compliance and performance standards.

In the Engagement & Delivery Director role at Tazama, you will be using tools such as Jira, Confluence, and Power BI to enhance team collaboration, streamline project management, and track progress efficiently. Familiarity with these tools will be key for success in this position.

The Engagement & Delivery Director at Tazama has a significant impact on client relationships by managing onboarding processes and ensuring stakeholder feedback is gathered and addressed. Your ability to build and maintain these relationships is crucial in driving the successful adoption of innovative open-source solutions.

Managing relationships with stakeholders requires active listening, regular communication, and alignment of expectations. It’s essential to engage stakeholders early and often in the project lifecycle to ensure their needs and feedback are incorporated effectively.

In answering this, focus on outlining the project's scope, your role, the challenges faced, and the quantifiable results achieved. Use metrics like improved client satisfaction or ROI to illustrate success.

Prioritizing tasks involves assessing the project’s objectives, deadlines, and resource availability. Utilizing project management tools can help visualize priorities and regularly revisiting them can ensure alignment with overall project goals.

Discuss specific tools you have managed, your level of expertise with them, and how you have tailored their use to enhance team collaboration and project success.

Building a cross-functional team involves identifying necessary skills and roles, fostering a culture of collaboration, and ensuring clear communication channels are established for sharing progress and addressing challenges.

Data is critical in informing decision-making, tracking performance metrics, and assessing project outcomes. Implementing data collection and analysis practices can reveal insights that enhance compliance and delivery.

Managing feedback requires structured processes such as regular check-ins, surveys, or stakeholder meetings. Ensure feedback is documented, assessed for actionable insights, and communicated back to stakeholders on how their input influenced project direction.

To ensure project compliance, develop a thorough understanding of applicable regulations early in the project, conduct regular compliance reviews, and maintain open communication with relevant authorities or stakeholders.

Discuss specific digital transformation initiatives you have led, the technologies implemented, and the impact on business processes or client satisfaction. Use specific examples and metrics where possible.

In this role, a transformational leadership style often works best, as it inspires and motivates teams by fostering an environment of trust, collaboration, and innovation, ultimately driving project success and team effectiveness.