As an Internet Sales Representative at Avondale Nissan, your primary responsibilities include answering incoming calls, chats, and emails from customers. You will record these contacts in our Lead Management System, focus on converting sales opportunities into confirmed appointments, and ensure that all assigned leads are contacted promptly and effectively. Excellent communication and organizational skills will be essential to your role.

To qualify for the Internet Sales Representative role at Avondale Nissan, candidates must possess excellent verbal and written communication skills, along with strong computer proficiency. Furthermore, you should have a keen attention to detail and the ability to manage information accurately in computerized tracking systems. A high school diploma or equivalent and being at least 18 years old are basic requirements for this position.

Avondale Nissan provides a comprehensive benefits package for its Internet Sales Representatives. This includes competitive pay, medical, dental, and vision plans, paid holidays and PTO, short and long-term disability coverage, and paid life insurance. Additionally, employees have access to a 401(k) retirement plan, an Employee Stock Purchase Plan, wellness programs, and discounts on vehicle purchases.

Avondale Nissan fosters a positive and supportive work environment by prioritizing teamwork and personal ownership. We believe in consistently improving our services while enjoying the process, contributing to a fulfilling workplace culture. Regular training and support through our Lithia Learning Center also help our team members to excel in their roles and achieve their career goals.

Lithia & Driveway is committed to creating a diverse and inclusive workplace for all employees, including Internet Sales Representatives at Avondale Nissan. This commitment means that all candidates will be treated fairly and without bias, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, or any other protected characteristic. We encourage qualified applicants from all backgrounds to apply.

When faced with a difficult customer scenario, it's important to remain calm and listen actively to their concerns. Acknowledge their feelings, and then work to find a solution that meets their needs. Show empathy and offer assistance, whether that means answering their questions or connecting them with a sales consultant. Ultimately, aim to turn their experience into a positive one.

While describing your experience with lead management systems, focus on specific tools you've used, how you've utilized them to track customer interactions, and the importance of maintaining accurate entries. Mention any specific metrics you’ve achieved or improvements you’ve contributed to through effective lead management.

To effectively convert inquiries into sales appointments, I focus on understanding the customer’s needs and providing relevant information. Building rapport quickly and addressing any objections they might have is crucial. I also emphasize the value of an appointment by highlighting special offers or exclusive experiences at our dealership.

Prioritizing tasks is essential in this fast-paced role. I typically assess leads based on urgency and potential value, responding promptly to high-priority inquiries. I use organizational tools or software to keep track of follow-ups and appointments, ensuring nothing falls through the cracks while managing my workflow efficiently.

I am motivated by the opportunity to help others while achieving personal goals. The thrill of closing a deal and creating long-lasting customer relationships drives me. Additionally, I'm motivated by working in a dynamic team and contributing to our shared success at Avondale Nissan.

To stay abreast of the latest automotive industry trends, I regularly read industry publications, follow relevant blogs, and attend webinars or events. Engaging with colleagues and participating in professional development opportunities also keeps me informed about new products, technologies, and customer preferences.

Certainly! I once encountered a customer who was unhappy due to a delay in service. By actively listening to their concerns and apologizing for the inconvenience, I could offer a discount and fast-track their next service appointment. This not only resolved their issue but also turned them into a loyal customer who continued to return to our dealership.

I demonstrate my value to the dealership by consistently meeting or exceeding sales targets and converting leads into appointments. By providing excellent customer service and maintaining strong relationships, I contribute to the dealership's positive reputation, leading to repeat business and referrals.

Essential qualities for an Internet Sales Representative include exceptional communication skills, a customer-focused mindset, and the ability to multitask effectively. Additionally, strong technical proficiency, attention to detail, and a passion for the automotive industry are key traits that contribute to success in this role.

My approach to teamwork at Avondale Nissan would involve open communication, collaboration, and sharing best practices. I believe that supporting one another while celebrating individual and team successes fosters a positive atmosphere and ultimately drives better sales results for everyone involved.