Job details

Product Support Analyst

LogicGate is seeking a savvy communicator to join our growing Product Support team. This role involves guiding, teaching, and empowering customers using the LogicGate RiskCloud platform.

Skills

Experience in the technology industry or a B2B SaaS startup environment
Ability to simplify complex topics for customers
Quick learner and technology enthusiast
Excellent communication skills
Strong organizational and multi-tasking abilities

Responsibilities

Become an expert at using and troubleshooting the LogicGate RiskCloud platform
Provide excellent support to customers by handling inquiries, troubleshooting product-related issues, and advising on product best practices
Collaborate with Customer Success, Engineering, and Product teams
Assist with building proactive knowledge resource center

Benefits

Competitive salary with variable compensation, equity, and benefits
Generous PTO, holidays, and health days
Career development and learning opportunities
Focus on DEIB initiatives
Community engagement and charitable activities

To read the complete job description, please click on the ‘Apply’ button

LogicGate Glassdoor Company Review

4.4

LogicGate DE&I Review

4.4

CEO of LogicGate

Matt Kunkel

Approve of CEO

Average salary estimate

$62500 / YEARLY (est.)

min

max

$55000K

$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs

Boiler Technician

Genz-Ryan Hybrid No location specified

VIEW

Posted 13 days ago

Customer Support Specialist (Remote)

SamCart Remote Anywhere

VIEW

Posted 13 days ago

Senior Customer Success Account Manager

Microsoft Remote Ashland, KY

VIEW

Posted 13 days ago

Inclusive & Diverse

Mission Driven

Social Impact Driven

Passion for Exploration

Dare to be Different

Diversity of Opinions

Reward & Recognition

Empathetic

Feedback Forward

Work/Life Harmony

Collaboration over Competition

Growth & Learning

Transparent & Candid

Customer-Centric

Rise from Within

Friends Outside of Work

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Resources

Life insurance

Disability Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Learning & Development

Work Visa Sponsorship

Employee Resource Groups

401K Matching

Paid Time-Off

Maternity Leave

Social Gatherings

Company Retreats

Custody Support Associate

Unchained Capital, Inc. Remote No location specified

VIEW

Posted 9 days ago

Customer Support Agent

INTELIQUA Remote No location specified

VIEW

Posted 11 days ago

Product Onboarding Specialist

Teikametrics Remote Seattle / Remote

VIEW

Posted 14 days ago

On-Site Twi Interpreter in Richmond, VA

Language Services Associates, Inc. Hybrid Richmond, VA

VIEW

Posted 12 days ago

Medical Interpreter/Translator

Geisinger Hybrid State Line, PA

VIEW

Posted 8 days ago

By LogicGate

We empower companies with flexible, easy-to-use technology that steers the course of their success, transforming business risks into strategic opportunities.

24 jobs

MATCH

Calculating your matching score...

BADGES