Strategic Partner Success Manager

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

Location:

• Logitech is proud to support a hybrid/remote work culture.  However, to meet the demands of the business and ensure partner care, this is a full-time, remote role that is ideally located within a drivable distance from one of these two major hubs: Newark, NJ or Nashua, New Hampshire and must be willing to travel frequently to the secondary hub. . 

The Team and Role:

Our team is united around collaboration, inclusion and driving excellence. We work together and cross functionally to drive results and exceed goals. We also have fun and enjoy building our team culture.

We are currently looking for a Strategic Partner Success Manager to work with our two of our most strategic partners. You will partner with our National Channel Account Managers to ensure the optimal partner experience and drive profitability for the account while improving efficiency in transacting across the partner sellers, procurement teams, design engineers and executives. 

You are the voice for our most strategic partners advocating within Logitech. Together with your partners, you will utilize your stellar relationships and connectedness with your customers toward exceeding sales goals, enhancing and upleveling relationships, and providing pre-sales and marketing support. 

We are a collaborative team that is inspired by sales growth, team collaboration and fun. 

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech. In this role you will:

• Advocate for channel partners within the company, ensuring their feedback and needs are communicated to internal teams, including product development, marketing, and sales.

• Focus on nurturing our key accounts as a strategic partnership across the partner ecosystems in the US.

• Drive maximum loyalty to Logitech within your partner base through: attention to detail, advocacy for your partners with internal stakeholders and superb partner support, resulting in outcomes that exceed business expectations.

• Engage and influence key decision makers within our partner community at various levels in partner organizations complimenting direction and priority setting put forth from National Channel Managers.

• Customer and Partner Enablement: implement enablement programs to ensure partners can independently utilize our products and service and coach customers to achieve their business goals, and sell our products.

• You will also partner with internal stakeholders including: additional Channel Account team members and team members in Inside Sales, Sales Engineer, Alliances, Direct Engagement, Distribution, and Marketing functions. 

• Elevate the partner experience by providing solutions and problem solve leveraging internal and external resources to support our challenging customer opportunities and process obstacles.

• Inspire Channel Managers through a collaborative mindset to set strategic business objectives and marketing plans for each partner in scope which will ultimately impact growth targets you are responsible for.

• Stellar storytelling and presentation skills. You will drive the sales cycle through the insights you provide and the creation of client presentations and demos.

• Partner with the channel account manager and sales team including System Integrators to fulfill end customers’ requirements.

• Leverage and push internal resources to improve support and engagement with your goal to receive “best of breed” recognition from our most strategic partners

• Ensure successful Logitech programs deployment within set partners.

• Partner with Marketing leaders to ensure tailored marketing plans, campaigns, promotions, and events planning; leveraging data and partner guidance to drive partner enablement.

• Participate in end customer discussions and demonstrations ensuring the closure of end customer opportunities.

• Listen, aggregate feedback and provide customer insights relative to market trends and competitive landscape back to the team.

• Work cooperatively with cross functional departments including CSM, SE and HQ resources to deliver elite customer experience.

Key Qualifications:

For consideration, you must bring the following minimum skills and experiences to our team:

• Years of relevant quota carrying Channel Manager, Partner Success Manager and or Enablement Manager for a Technology company selling through channel partners to enterprise and a variety of key verticals.

• Preference to having experience working with SHI and Connection

• Strong written and verbal communications including presentation skills.

• Significant relevant technology partner experience.

• Experiencing bridging engagement between seller, reseller/distributor and technical presales support

• Technically proficient across the enterprise IT landscape including knowledge of Video Collaboration, Unified Communications.

• A track record of leveraging influential engagement to drive change, growth, improved partner satisfaction across large organizations 

• Experience in selling Unified Communications (UC) and strong understanding of cloud solutions

• Experience supporting complex opportunities and out of the box solutioning to provide positive results along the customer journey while supporting the needs of the channel partner

• Proficiency in social media such as LinkedIn; Sales Navigator is a plus.

• Excels with SFDC (salesforce.com) to manage, update and ensure pipeline sufficiency.

• Able to do hands-on solutions demos in-person with our customer.

• Passion to be on a team with the vision to enhance the culture through the way we communicate, connect and collaborate.

• An innovation and inclusive mindset.

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.  

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you! 

This position offers an OTE (base+variable bonus) of typically between $ 110K and $ 241K dependent on location and experience.  In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.  

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.

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