IT Manager

The IT Manager at LRN is responsible for overseeing the entire IT infrastructure, which includes administering the Microsoft 365 ecosystem, managing user accounts, monitoring system performance, implementing security policies, and providing end-user support. This role involves ensuring operational efficiency and compliance with regulations while enhancing productivity through technological improvements.

To qualify for the IT Manager role at LRN, candidates need a Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience. Additionally, a minimum of 5-7 years in system administration or a similar position is required, paired with strong communication skills and problem-solving abilities.

LRN supports its IT Manager by providing resources and guidelines to implement and maintain robust security policies and procedures. This includes compliance with regulatory requirements and data governance, offering opportunities for continuous training in the latest industry practices to ensure the security of their IT infrastructure.

The IT Manager at LRN will primarily work with Microsoft 365 tools such as Office 365, Exchange Online, SharePoint Online, and Teams. This role also involves managing cloud accounts, software licenses, and configuration of Mac and PC devices, ensuring that staff can effectively utilize these platforms.

As an IT Manager at LRN, you'll enjoy competitive compensation, flexible PTO in addition to public holidays, an excellent healthcare plan comprehensive of eye and dental care, a robust 401K with employer matching, life insurance, and wellness reimbursements. LRN is committed to promoting a healthy work-life balance and supporting its employees’ growth.

When answering this question, emphasize specific experiences with Microsoft 365 applications like Office 365 and SharePoint. Highlight how you managed user accounts, implemented security settings, and improved team productivity through tool optimization.

Use the STAR method to explain a situation where you successfully managed an IT outage. Describe the steps taken to identify the issue, communicate with stakeholders, and resolve the problem efficiently while ensuring minimal disruption.

Discuss your commitment to ongoing learning through resources such as webinars, certifications, and IT conferences. Mention any specific tools or communities you engage with to ensure you’re up to speed on the latest industry developments.

Explain your approach to prioritizing tasks based on urgency and impact. Provide an example where you successfully managed multiple priorities by using tools, delegating tasks, and maintaining clear communication with your team.

Detail your process in evaluating requirements, sourcing software options, testing solutions, and training staff. Include steps for gathering feedback post-implementation to ensure the software meets LRN's needs effectively.

Discuss the policies and frameworks you’ve implemented to maintain data integrity and compliance with regulatory requirements. Use examples to illustrate successful compliance audits or data governance initiatives you've led.

Share experiences of leading training sessions or creating support materials for end-users. Highlight your ability to communicate complex concepts in simple terms to enhance user understanding and engagement.

Discuss strategies for remote team management such as using collaboration tools, regular check-ins, and setting clear expectations. Provide an example of how you've successfully managed a remote team in the past.

Provide a detailed account of a significant IT project, the challenges faced, your project management methods, and the successful outcome—quantifying results if possible to showcase your impact.

Convey your understanding of current challenges, including cybersecurity threats, rapid tech changes, and remote workforce management. Discuss your proactive approach to tackling these challenges to maintain a secure and efficient IT environment.