Technical Solutions Manager

About LRN 

Do you want to use your IT expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact. 

LRN is a fast-growing SaaS company providing ethics and compliance management solutions to help clients navigate complex regulatory environments and foster ethical and responsible cultures. After two recent acquisitions and significant organic growth we are proud to be serving nearly 3,000 clients across the US, EMEA, APAC, and Latin America. Our state-of-the-art platform offers clients an intuitive user interface, mobile app, robust analytics, and industry benchmarking enabling clients to create, manage, deliver, analyze, and audit their ethics and compliance programs to align with regulatory guidance. We help some of the world’s most recognized brands reduce organizational risk – enabling them to focus on what they do best. 

About the role: 

 LRN is seeking an innovative and forward-thinking Technical Solutions Manager to lead the transformation of our business operations through the strategic implementation of artificial intelligence (AI). This role will involve managing and overseeing AI-driven projects aimed at reducing human dependencies in key workflows, with a particular focus on automating the client experience function. The ideal candidate will have a strong background in AI technologies, process automation, and project management, as well as the ability to collaborate with cross-functional teams to deliver impactful results.

Key Responsibilities: 

1) Program Leadership: 

• Lead and manage AI initiatives across the organization, focusing on the automation of workflows and operational processes, with an emphasis on improving the client experience. 

• Oversee the entire lifecycle of AI projects from inception to deployment, ensuring that all milestones and deadlines are met. 

• Develop and maintain a strategic roadmap for AI adoption and process automation, ensuring alignment with business goals. 

2) Client Experience Automation: 

• Spearhead the automation of client-facing functions, streamlining communication, support, and interactions using AI-based solutions. 

• Analyze existing workflows in the client experience domain to identify opportunities for AI-driven improvements, ensuring a seamless and efficient customer experience. 

3) Cross-Functional Collaboration: 

• Work closely with data scientists, engineers, business analysts, and other stakeholders to understand business needs and translate them into AI-powered solutions. 

• Collaborate with product and IT teams to integrate AI tools and systems into existing platforms and technologies. 

 4) Project Management & Execution: 

• Manage multiple AI projects simultaneously, ensuring they are delivered on time, within scope, and on budget. 

• Conduct risk assessments and implement mitigation plans to address potential challenges in project execution. 

• Establish and track key performance indicators (KPIs) to measure the success and impact of AI solutions on business operations. 

5) Change Management: 

• Lead change management efforts to ensure smooth adoption of AI technologies and processes across the organization. 

• Provide training and support to internal teams and stakeholders to drive understanding and acceptance of AI solutions. 

6) Continuous Improvement & Innovation: 

• Stay up-to-date with the latest trends and advancements in AI and automation technologies, applying new insights to continually improve the client experience and business workflows. 

• Encourage a culture of innovation, exploring new ways to leverage AI to solve business problems and improve productivity. 

7) Reporting & Communication: 

• Provide regular updates to senior leadership on AI project progress, challenges, and successes. 

• Prepare reports and presentations to communicate the value and impact of AI initiatives to key stakeholders. 

• Bachelor’s degree in computer science, Engineering, Business Administration, or a related field. A Master’s degree or relevant certifications in AI, Data Science, or Project Management is a plus. 

• 3+ years of experience in program or project management, with a strong focus on AI/automation initiatives. 

• Proven track record of managing AI-driven projects, particularly those aimed at enhancing customer experience and business operations. 

• Strong understanding of AI technologies, including machine learning, natural language processing, and robotic process automation (RPA). 

• Experience with workflow automation and process optimization across various business functions, with a focus on client experience. 

• Excellent project management skills, with the ability to manage cross-functional teams and deliver results on time and within scope. 

• Strong analytical and problem-solving abilities, with a keen focus on process improvement. 

• Ability to communicate complex AI concepts to non-technical stakeholders and executives. 

• Proficiency in project management tools (e.g., Jira, Asana, Trello) and AI platforms. 

• Experience with change management and driving organizational adoption of new technologies. 

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.