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Front Desk + Fitness Class Sub (Contractor)

Pay Range:  $20-23 per hour for front desk work, $50 per class. This is a contract role with no benefits.

Location: Chicago, IL - across various locations downtown

Work Hours: As needed/on call, Monday-Thursday from 12pm-7pm

Reports to: Our Experience Specialist in Chicago


Your Mission:

Your mission is to uphold the highest standards of hospitality for the tenants of Lulafit’s downtown Chicago amenity centers. You'll be scheduled on an as-needed basis to support the operations of various locations, providing front desk support and occasionally teaching fitness classes. When you are subbing at one of our locations, you’ll oversee facility upkeep, fitness center memberships, and quality control to ensure a five star experience for our tenants.


The Legacy You’ll Leave:

As a result of your time in this role, you brought daily joy to hundreds of human beings who work in downtown Chicago.  You created such deep and meaningful relationships with building management teams, their tenants, and external partners that they never wanted lulafit to leave. Lastly, you supported the lulafit team in becoming a lasting fixture in downtown Chicago.


What You’re Responsible For:
  • Operational Coverage: Support the operations in any of our 13 Chicago locations for planned and unplanned time off. You will be contacted by our Experience Specialist with as much advanced notice as we are able to provide to be scheduled for a shift or shifts within the hours of 12pm-7pm, Monday-Thursday.
  • Front Desk Support: Support the operations at various locations by providing member support at the front desk. This will include: assisting with membership management, answering member questions, and giving tours of the space.
  • Five-Star Hospitality Service: Ensure members receive an exceptional experience by providing a warm welcome and departure experience. You’ll also oversee upkeep of special touches such as our spa-style signature fruit-infused water.
  • Maintain a Pristine Facility: Keep the spaces you are working in tidy, organized, and fully operational to ensure a seamless member experience, performing checks regularly during each of your shifts. Regularly restock amenities such as towels, locker room supplies, pantry items, and/or conference room supplies.
  • Group Fitness Classes: Substitute teach group fitness classes in various formats as needed. Prepare the space ahead of class by setting out equipment, mats and towels to ensure a hospitality-forward experience for members. Provide a safe and effective workout in class, offering modifications as necessary.


Who You Are - Baseline Requirements:
  • You have 1+ years experience in a hospitality or customer-facing service environment.
  • Even better if your experience has touched the corporate fitness or commercial real estate sector.
  • You must have a valid Group Fitness certification from a nationally recognized organization.
  • You must be comfortable teaching multiple formats of group fitness classes to groups of all sizes.
  • You are technilogically savvy and are comfortable navigating multiple software platforms at the same time, like GSuite and sound systems.


Who You Are - Key Competencies:
  • Flexible and adaptable. You are comfortable working across multiple locations, sometimes two locations in the same day, to support our operations where you are needed. You can adapt quickly to new surroundings and excel at solving problems with little guidance.
  • Obsessively customer-centric.  In previous roles, you have exceeded what customers expected of you. You have an innate hospitality mindset and are happiest when you are serving others. You are energized by having the opportunity to connect wih hundreds of corporate tenants across Chicago.
  • A reliable team player. Your past managers would refer to you as dependable and collaborative. You thrive working as part of team and understand how your daily tasks contribute to the success of the entire operation. You come to work each day ready to “pick up an oar” and do what’s needed for your team to be successful.
  • A hyper-organized ball juggler.  You stay extremely organized and are constantly reprioritizing your own work because it’s what makes you most effective.  Everyone refers to you as a stellar multi-tasker.
  • A stellar communicator.  You are known for clearly communicating your points - whether in email or verbally.  In this role you’ll be engaging with different levels of stakeholders (office managers to C-Suite).


Our Core Values:

Lulafit’s culture is based on a shared respect for our lived values HERE.  Fit with our values is a critical component of our hiring process, and you and all of our colleagues are expected to live our core values in interactions with team members, customers, and stakeholders.  An assessment of how you have exhibited our values is also an important part of your performance review process.


Our Commitment To You:

Lulafit is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  We know the more inclusive we are, the greater our impact will be!

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Average salary estimate

$44720 / YEARLY (est.)
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$41600K
$47840K

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What You Should Know About Front Desk + Fitness Class Sub (Contractor), lulafit

Join Lulafit as a Front Desk + Fitness Class Sub contractor and make a difference in the bustling landscape of downtown Chicago! In this dynamic role, your mission is to deliver exceptional hospitality to our tenants at various amenity centers. You’ll be on a flexible schedule, working from 12 pm to 7 pm Monday through Thursday, covering shifts as needed across our 13 vibrant locations. Reporting to our Experience Specialist in Chicago, you’ll play a crucial part in ensuring that every visitor feels valued. Your responsibilities will range from managing front desk operations—answering inquiries, assisting with memberships, and giving informative tours—to maintaining our facilities to provide a consistently pristine environment. You might also take the center stage by substituting in fitness classes, where your valid group fitness certification will shine as you engage with diverse groups of all sizes. If you’re someone who thrives on customer interaction, organizational excellence, and fostering relationships in a lively atmosphere, this role is perfect for you! Not only will you be contributing positively to the Lulafit experience, but you'll be establishing bonds with the community that fortify our presence. Join us in creating meaningful experiences and joy for professionals in downtown Chicago while taking your passion for fitness and hospitality to the next level.

Frequently Asked Questions (FAQs) for Front Desk + Fitness Class Sub (Contractor) Role at lulafit
What are the responsibilities of a Front Desk + Fitness Class Sub at Lulafit?

As a Front Desk + Fitness Class Sub at Lulafit, your primary responsibilities include providing exceptional front desk support across various locations, assisting with membership management, answering member inquiries, and conducting tours. Additionally, you'll maintain the facility's cleanliness and organization to ensure a five-star service experience. When called upon, you'll also substitute teach group fitness classes, creating an engaging and safe environment for participants.

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What qualifications are required for the Front Desk + Fitness Class Sub position at Lulafit?

To qualify for the Front Desk + Fitness Class Sub position at Lulafit, candidates must have at least one year of experience in a customer-facing hospitality role. A valid group fitness certification from a recognized organization is necessary, along with the ability to teach various group fitness formats. Candidates should also be technologically savvy and comfortable managing multiple software platforms.

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What is the pay range for the Front Desk + Fitness Class Sub role at Lulafit?

The pay range for the Front Desk + Fitness Class Sub role at Lulafit is between $20 to $23 per hour for front desk duties, in addition to $50 per fitness class taught. As a contractor, this position offers flexible hours with no benefits.

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Is there room for growth for a Front Desk + Fitness Class Sub at Lulafit?

While the Front Desk + Fitness Class Sub position at Lulafit is primarily a contract role, there may be opportunities for growth within the company. Demonstrating exceptional service, building strong relationships, and aligning with Lulafit's core values could pave the way for future roles within the organization as it continues to expand.

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How does Lulafit's culture influence the Front Desk + Fitness Class Sub role?

Lulafit's culture, rooted in respect for its core values, emphasizes a commitment to exceptional hospitality and teamwork. As a Front Desk + Fitness Class Sub, you'll be expected to embody these values in your interactions, contributing positively to both the team and the tenant experience. Your role as an ambassador of the brand is vital in strengthening community connections and fostering an inclusive environment.

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Common Interview Questions for Front Desk + Fitness Class Sub (Contractor)
How do you prioritize tasks while working as a Front Desk + Fitness Class Sub?

When prioritizing tasks in a Front Desk + Fitness Class Sub role, it's important to assess the urgency of member needs and operational requirements. A good approach is to tackle immediate inquiries and responsibilities first while keeping an organized checklist of ongoing tasks. This ensures that members receive timely assistance and that the facility remains in top shape, allowing for a seamless experience.

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Can you describe a time when you provided exceptional customer service?

In the hospitality industry, providing exceptional customer service is key. A great way to answer this question is by sharing a specific example where you went above and beyond for a customer. Explain the situation, the actions you took, and the positive outcome. Highlight how your efforts reinforced the positive reputation of your previous employer similar to what you'd do at Lulafit.

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What strategies would you use to create a welcoming atmosphere at Lulafit?

Creating a welcoming atmosphere involves a mix of positive attitude and thoughtful touches. Begin by greeting every member warmly and offering assistance promptly. Pay attention to the details, such as ensuring amenities are well-stocked and maintaining cleanliness in the facility. Incorporating special customer engagement initiatives, like personalized introductions to fitness classes, can also elevate their experience.

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How do you handle difficult or upset clients?

When dealing with difficult clients, the key is to remain calm and empathetic. Listen actively to their concerns, acknowledge their feelings, and provide a solution or alternative that addresses their issues. Always remember that your goal is to restore their trust and ensure they leave satisfied, as this aligns with the five-star service ethos of Lulafit.

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What is your experience in teaching group fitness classes?

Outline your experience teaching group fitness classes, mentioning the types of classes you’ve taught and your certification. Discuss how you've adapted your teaching style to accommodate different group sizes and fitness levels. Emphasize how you prioritize safety and engagement, as these factors contribute significantly to the effectiveness of classes at Lulafit.

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How do you stay organized while juggling multiple responsibilities?

To stay organized in a fast-paced environment, I use several strategies: I prioritize tasks based on urgency, keep a detailed planner for shifts, and use digital tools for scheduling and reminders. Regularly revisiting and updating my plan helps ensure I’m managing time effectively and maintaining a high standard of service.

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What unique qualities make you a good fit for Lulafit?

To effectively answer this question, tailor your response to reflect Lulafit’s core values. Highlight your customer-centric mindset, adaptability, and commitment to teamwork. Illustrate how your past experiences have equipped you with the skills necessary for excelling in the Front Desk + Fitness Class Sub role, making you a valuable asset to their culture.

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How do you ensure a safe environment during group fitness classes?

Safety is paramount in group fitness classes. Explain your approach, such as conducting a brief orientation before the class, transitioning exercises safely, and offering modifications for different abilities. Emphasizing your proactive measures and ongoing observational checks during classes will highlight your commitment to safety at Lulafit.

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How do you adapt to new environments and teams?

Adaptability is essential in any role. Describe your approach to integrating into new environments, such as observing and listening to team dynamics, asking relevant questions, and being open to feedback. Emphasizing your flexibility and willingness to collaborate will demonstrate your readiness to thrive at Lulafit.

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What does customer-centric service mean to you in the context of Lulafit?

Customer-centric service means placing the needs and experiences of the customers at the forefront of everything you do. In the context of Lulafit, this means understanding tenant preferences, proactively addressing their needs, and consistently exceeding their expectations through thoughtful interactions and a welcoming environment.

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DATE POSTED
February 21, 2025

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