Job details

Client Specialist

We’re powered by purpose

Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we’ve been helping our community live their kind of independence, and today we’re one of Australia's largest and fastest growing healthtech platforms.

We have been recognised in AFR’s Fast 100 list, Deloitte’s Tech Fast 50, and won the Australian Growth & Australian Technology Growth Company of the Year Award in 2020! So don’t miss your opportunity to join a thriving scale-up and deliver change to Australia’s care and support sector.

Reporting to the Onboarding and Matching Team Lead, this role will sit within our client operations sales team and your objective will be to work with high volume client leads to qualify and convert them onto the platform to get the support they need.

This is a unique opportunity to make a difference in people's lives at a rapidly growing company whose mission is to transform the aged care and disability support sectors.

What will I be doing?

Call all potential clients to help them match with a support provider
Manage and prioritise opportunities, and client interactions using our CRM system to maximise conversion rates and sales effectiveness.
Set up the clients profile to ensure they are engaged to be using the Mable platform.
Understand clients requirements, challenges, and objectives to effectively position Mable's products and services as solutions.
Be able to cross sell Mable related companies to meet customers needs.
Meet or exceed monthly and quarterly KPI’s, contributing to the overall success and growth of the company.
Adhere to all company procedures, values and policies so that you provide an accurate representation of the company to all potential clients
Ensure thorough and accurate record keeping is completed in our CRM system
Assist your leader/team with ad hoc tasks at their discretion.
Undertake other duties and responsibilities as required

Skills, knowledge and experience

Minimum of 1 years of experience in high volume telephone sales, preferably in a B2C environment.
Strong verbal and written communication skills to effectively engage and articulate concepts to potential clients.
Proven track record of consultative selling and closing deals with a focus on client needs and value-based selling.
Ability to build strong relationships with clients, based on trust, credibility, and responsiveness.
Proactive and driven with a strong work ethic and ability to work independently and as part of a team.
Comfortable using technology systems such as CRM systems, Google Suite, Marketplace Platforms, and virtual meeting platforms.
Ability to thrive in a fast-paced, dynamic startup environment, adapting to changing priorities and requirements.

Our Values

We’re Switched On 💡

We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.

We’re Bold 📣

We’re ambitious and embrace creativity to solve challenges. We’re here to reshape the industry and back big ideas.

We’re One 🤝

We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.

We’re Impactful 🌟

We work hard to deliver change. We innovate and move fast to make a difference in the sector and people’s lives.

Our Benefits

Power your career ⚡️

Learn from industry experts, experienced leaders, and on-the-job opportunities.

Work away 🌎

Get a creative boost working overseas for 4 weeks in a rolling 12-month period.

Access parental leave 👶

Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.

Work with flexibility 🏠

We’re a hybrid workplace. Collaborate at home or in the office - whatever works for you and your team.

Take a floating public holiday 🫶🏾

Acknowledge a significant day your way with family and friends.

Be rewarded 🏆

Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.

Get paid to take a break 🏝️

Get one extra paid leave day per quarter for what makes you happy.

Inclusion at Mable

Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees and candidates.

People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply.

We take pride in highlighting our dedication to our policies, fostering flexible work arrangements and championing inclusive practices for women in tech.

If this role has stood out to you but you don’t feel like you ‘tick all the boxes’, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well bring something to the Mablehood we are looking for!

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Where to find us online

Careers Page - https://bit.ly/3Mz8Ym1

Glassdoor - https://bit.ly/3z0K328

YouTube - https://bit.ly/34L7DlP

Instagram - https://bit.ly/3pgAOXk

Facebook - https://bit.ly/3ic6LhQ

LinkedIn - https://bit.ly/3ie6Q4U

Mable Glassdoor Company Review

4.0

Mable DE&I Review

No rating

CEO of Mable

Tony Charara | Peter Scutt

Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Client Specialist, Mable

Join Mable as a Client Specialist, where your role will make a real difference in people's lives! At Mable, we connect Australians seeking disability and aged care support with independent support workers, and we’re growing fast! Reporting to the Onboarding and Matching Team Lead, you'll dive into high-volume client leads, qualifying and converting them to help them find the right support. It's an exciting opportunity to leverage your sales expertise while contributing to the community. Your daily responsibilities will include calling potential clients to match them with suitable support providers, managing your interactions through our CRM system, and setting up client profiles to engage them effectively. You'll also learn to understand their needs, overcoming challenges while positioning Mable's services as the solution they seek. We celebrate a culture that encourages adaptability, creativity, and collaboration within a diverse team. This role not only requires passion and a proactive approach but also the ability to thrive in a fast-paced environment. With Mable, you’ll not only excel in your career, but have the satisfaction of knowing your work impacts lives positively. So, if you have at least a year’s experience in high-volume telephone sales and are excited to join one of Australia’s fastest-growing health tech platforms, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Client Specialist Role at Mable

What are the main responsibilities of a Client Specialist at Mable?

As a Client Specialist at Mable, you'll be tasked with calling potential clients, managing and prioritizing client interactions via our CRM system, and ensuring clients are set up properly on our platform. Your objective is to qualify and convert these leads to gain the necessary support, all while meeting KPIs and maintaining accurate records to support our growth.