Job details

Sales Operations Support

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a dynamic, motivated, individual to join our growing team as a Sales Operations Specialist! iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 12 years. This is a testament to the great team and culture we have here at iT1!

The position of Sales Operations Specialist is crucial to the team's success. In this role, you will be a significant point of contact between the company and our vendors. You will be responsible for providing excellent support to the sales team while acting as a liaison between them and our vendors. Tasks include completing sales orders, invoicing, shipment tracking, handling of returns, reconciliation, AP/AR, among other duties. Experience working at a Value Added Reseller is a plus!

Excellent communication skills, both written and verbal

Possess high-level organization and time-management skills

The ability to work quickly and accurately in both independent and team situations

Strong computer skills, including Microsoft Office and Excel, and the ability to learn new software

The aptitude for learning new systems quickly

Financial skills and background

The ability to juggle a variety of tasks at the same time.

Demonstrated consistency in values, principles, and work ethic

Responsibilities include

Provide overall excellent customer service to help complete any customer requests and resolve potential issues
Support the sales team by overseeing the order process within our internal systems

Providing shipment tracking information to customers and Account Managers
Work with the Accounting department in supporting accounts payable and receivable processes
Work with customers and manufacturers to facilitate return requests
Order modifications/changes
Produce and distribute internal and external reports as needed

Process shipping label request
Perform other duties as needed

Physical Demands

Sit at a computer for 8 hours per day
Keyboarding for 8 hours per day
Speaking (communicating information to clients/coworkers)
Hearing Requirements (In person speech, telephone, other sounds)

Job Location:

If local to the Phoenix, AZ area, job will be performed at a Phoenix location
If located outside of a reasonable commute, job can be performed remotely

Insurance: Health Insurance, Vision, Dental, and Life Insurance
Leave and Holidays: Paid Vacation, Paid Holidays
Retirement: 401K Plan with company match (eligible after 1 year of employment)
In-house fitness center

*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About Sales Operations Support, iT1

At iT1, a leading technology solution provider nestled in Tempe, AZ, we're on the lookout for a proactive and enthusiastic Sales Operations Support to join our vibrant team. Recognized by the Phoenix Business Journal as one of the 'Best Places to Work' in Arizona for over a decade, we take pride in our engaging team culture and commitment to our employees. In this pivotal role of Sales Operations Specialist, you'll be the bridge between our sales team and our valued vendors, ensuring seamless communication and support throughout the sales process. Your day-to-day activities will include handling sales orders, tracking shipments, addressing returns, and managing invoicing with precision. A solid grasp of financial processes, particularly in accounts payable and receivable, is a must, along with excellent organizational skills. We appreciate quick learners who can manage multiple tasks simultaneously — if you're detail-oriented and thrive in both team settings and independent work, you’ll fit right in! Here at iT1, we offer a dynamic work environment with competitive health benefits, a 401K plan with company matching, and an in-house fitness center. We are excited to welcome someone who shares our values and passion for providing top-notch service to our customers!

Frequently Asked Questions (FAQs) for Sales Operations Support Role at iT1

What are the primary responsibilities of the Sales Operations Support at iT1?

The Sales Operations Support at iT1 plays a crucial role in managing the order process and communication between the sales team and vendors. Key responsibilities include completing sales orders, tracking shipments, handling returns, and assisting with accounts payable and receivable. Providing excellent customer service and resolving issues to facilitate a smooth operational flow is also a significant part of the job.