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Quality Control Lead

About Mainstay

Are you ready to be a part of something groundbreaking? Mainstay is the leading market intelligence platform purpose-built for buying, managing, and selling homes in the single-family rental industry. We empower informed decision-making and unlock opportunities for owners, operators, and residents by aggregating and standardizing data from over 50 unique sources. Originally founded within Opendoor, Mainstay launched as an independent company in 2024, driven by our mission to simplify the complex and bring clarity and trust to the single-family rental ecosystem. Join us as we reshape the future of the industry!

About the role

Are you a proactive problem-solver who thrives in a fast-paced, collaborative environment? As an Quality Control Lead, you’ll play a key role in ensuring the efficiency and effectiveness of our team. This position is dynamic and hands-on, requiring someone who can adapt quickly to changing priorities while maintaining a high standard of quality in all aspects of operations.

This role is ideal for someone who enjoys variety and excels under pressure. You’ll have the opportunity to work across teams, contribute to high-impact projects, and continuously develop new skills. Whether you’re responding to urgent issues, refining processes, or managing recurring responsibilities, you’ll be an essential part of the team’s success.

What you'll do

In this role, you'll handle urgent tasks, contribute to ongoing projects, and take ownership of recurring responsibilities to keep the Brokerage team running smoothly. From conducting audits and preparing team-wide communications to addressing action items from meetings, you'll play a crucial part in ensuring efficiency and quality across all operations. You'll collaborate across teams, tackle challenges head-on, and continuously refine processes to drive meaningful impact.

You are expected to:

  • Own high-priority tasks: Take charge of urgent needs like firedrills, meeting action items, and project-based assignments.

  • Manage recurring responsibilities: Lead critical processes like audits and team-wide communications to keep operations running smoothly.

  • Collaborate and execute: Partner with cross-functional teams to deliver on key project milestones.

  • Streamline operations: Identify opportunities to drive efficiency and enhance the team’s agility.

  • Foster innovation and learning: Embrace a culture of adaptability and continuous growth, bringing creative solutions to the table.

What we're looking for

  • Attention to Detail: You have a knack for precision and accuracy in everything you do.

  • Eager to Learn: You’re ready to tackle new challenges with enthusiasm and a growth mindset.

  • Scrappy and Agile: You’re resourceful, flexible, have a bias toward action, and thrive in a fast-paced, ever-changing environment.

  • Efficiency Focused: You’re driven to find smart solutions and improve processes wherever possible.

  • Self-Starter: You proactively take initiative, stepping in where work is needed without waiting to be asked. You quickly learn new tasks, adapt efficiently, and implement improvements with minimal guidance or supervision.

Bonus points if you have

  • Experience in project management or operational roles.

  • Strong written and verbal communication skills.

Compensation and Benefits

Mainstay’s compensation varies by U.S. geographic market to align with local labor costs. For most locations, the annual pay range for this position is $72,320–$101,700, while the base salary range for roles based in the SF Bay Area, Seattle, and New York City Metro area is $90,000–$113,000. Pay is based on location, skills, and experience, and your recruiter will confirm the specific range for your job location. Please note that remote roles are available in all U.S. states except Hawaii, Alaska, Montana, and U.S. Territories.

#LI-AW

Mainstay Built on Trust

At Mainstay, trust is at the core of everything we do. We build trust with everyone -- from candidates to employees to partners. We believe in fairness and openness throughout our hiring process, evaluating candidates based on qualifications without regard to race, color, religion, national origin, age, gender, marital status, disability, veteran status, sexual orientation, gender identity, or any other protected status. Our privacy practices describe how we handle applicant information, you can find the policy details for California residents here.

We are committed to providing reasonable accommodations throughout our recruitment processes for candidates with disabilities, pregnancy, religious beliefs, or other reasons protected by applicable laws. If you require assistance or a reasonable accommodation, please contact us at mainstay-recruiting@opendoor.com

Average salary estimate

$87010 / YEARLY (est.)
min
max
$72320K
$101700K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Quality Control Lead, Mainstay Labs Inc.

Are you ready to take the lead in ensuring top-notch quality in operations? Join Mainstay as a Quality Control Lead and be part of an innovative team that’s reshaping the future of the single-family rental industry. At Mainstay, we're passionate about transforming the way people buy, manage, and sell homes by utilizing data from over 50 unique sources to empower insightful decision-making. In this exciting role, you’ll embrace challenges head-on, managing urgent tasks and maintaining efficiency through audits and team-wide communications. Collaboration is key; you’ll work closely with cross-functional teams to streamline operations and improve processes, all while fostering a culture of adaptability and innovation. Your keen attention to detail and eagerness to learn will set the tone for our team’s success in navigating a fast-paced environment. Plus, your resourcefulness will shine as you take initiative and lead high-impact projects. If you thrive in dynamic settings where no two days are alike, then this is the perfect opportunity to contribute your skills to a team dedicated to excellence and continuous growth. We're excited to offer competitive compensation aligned with your expertise, making this not just a job, but a meaningful career with room to grow within Mainstay. We look forward to seeing how you can drive impact and quality in our operations!

Frequently Asked Questions (FAQs) for Quality Control Lead Role at Mainstay Labs Inc.
What are the main responsibilities of a Quality Control Lead at Mainstay?

As a Quality Control Lead at Mainstay, your primary responsibilities include managing urgent tasks, conducting audits, preparing communications for the team, and addressing action items from critical meetings. Your role will be hands-on, requiring effective collaboration with cross-functional teams to ensure the smooth operation of our brokerage team.

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What qualifications should a candidate possess to consider applying for the Quality Control Lead position at Mainstay?

Candidates applying for the Quality Control Lead position at Mainstay should demonstrate strong attention to detail, a willingness to learn, and proficiency in managing fast-paced environments. This role is ideal for self-starters with a focus on efficiency and process improvement, preferably with experience in project management or operational roles.

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How does the Quality Control Lead contribute to Mainstay's mission?

The Quality Control Lead plays a crucial role in upholding Mainstay's mission to bring clarity and trust to the rental ecosystem. By streamlining operations and fostering innovation, this position ensures that the team can make informed decisions rapidly and effectively, directly impacting the quality of the services we provide.

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What is the compensation range for a Quality Control Lead at Mainstay?

The compensation for a Quality Control Lead at Mainstay varies by location but typically ranges from $72,320 to $101,700 annually. In major areas such as the SF Bay Area, Seattle, and NYC, the range is $90,000 to $113,000, reflecting the variable labor costs across markets.

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What qualities make a successful Quality Control Lead at Mainstay?

A successful Quality Control Lead at Mainstay embodies qualities such as a proactive nature, scrappiness, and a commitment to detail. If you are adaptable, eager to learn, and thrive under pressure, you’ll find your place in Mainstay's vibrant and fast-paced work environment.

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Common Interview Questions for Quality Control Lead
How do you prioritize tasks as a Quality Control Lead?

In an interview for the Quality Control Lead position, highlight your ability to assess urgency and importance, indicating that you prioritize tasks based on their impact on team efficiency. Share methods you might employ for task management, such as a prioritization matrix or setting clear deadlines.

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Can you give an example of how you improved a process in your previous role?

In responding to process improvement questions, prepare to share a specific example where you identified inefficiencies and proposed actionable solutions. Emphasize the outcome of your improvements and how it benefited your team or company.

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How do you handle conflicts within a team?

Describe your approach to handling conflicts by focusing on effective communication and collaboration. Share a past experience where you successfully resolved a disagreement by facilitating open dialogue among team members.

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What strategies do you use to ensure quality control?

Discuss various strategies for quality control you leverage, such as regular audits, feedback loops, or quality benchmarks. Explain how these strategies help maintain high standards within the team and enhance overall performance at Mainstay.

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Describe a time you managed a critical project under tight deadlines.

Provide an anecdote detailing a specific project where you successfully managed tasks within strict timelines. Focus on your planning, teamwork, and any innovative solutions you implemented to ensure successful delivery.

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How do you foster a culture of continuous improvement?

To answer this, talk about how you encourage team members to provide feedback and celebrate small wins. Share specific methods you use to create an environment where learning and experimentation are valued.

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What tools or technologies have you used for quality control?

Discuss any relevant tools like project management software, data analysis tools, or communication platforms that you’ve previously used. Mention how these tools helped you streamline processes and maintain quality.

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How do you stay updated with industry trends in quality control?

Emphasize your commitment to professional growth by outlining resources you utilize, such as industry publications, webinars, or professional networks. Highlight how staying informed enables you to apply best practices and innovative solutions at Mainstay.

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What do you believe is the most important quality for a Quality Control Lead?

Articulate your belief that attention to detail and the ability to adapt are crucial qualities for a Quality Control Lead. Explain how these traits contribute to achieving operational excellence and driving team performance.

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Why are you interested in working at Mainstay specifically?

In answering this question, express your enthusiasm for Mainstay's mission and values. Highlight how your personal and professional goals align with the company's vision of redefining the rental industry. Show passion for the innovative culture and collaborative environment.

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EMPLOYMENT TYPE
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DATE POSTED
February 26, 2025

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