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Growth Marketing Specialist

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Growth Marketing Specialist (CRM & Mobile)

Fixed term contract

Maker Lab is looking for a dynamic individual to join an exciting project we’ve embarked on with our technology client. Our client's brand is complex, innovative and paving the way for creative avenues to revolutionalise the payment industry in unconventional ways. 

As a growth marketing specialist you will develop user insights, understand ideal consumer journeys,  and build scalable communication avenues through the use of CRM and Mobile technology, and further enhance our growth strategy. This role focuses on providing you with a breadth of exposure across all marketing functions while developing expertise in growth marketing. 

Role: 

  • Manage a scalable marketing communications platform through strategic and data-led CRM programmes and product feature roll-outs.
  • Plan and develop a content calendar (push notifications, email, in-app) on a monthly basis, including managing a process to intake content suggestions from internal stakeholders (e.g., feature teams, marketing teams).
  • Be the project manager and collaborate with internal teams on content creation, including message positioning and strings, asset creation, target group development and engineering requirements. 
  • Own the end-to-end process from inception to deployment for push notifications emails and in-app communications. 
  • Deployment management includes setting up messages in scripts to be uploaded, creating target lists, QA testing all communications through pre-production channels, and scheduling final communication pushes. 
  • Report back on performance, including click-through rates, down-funnel metrics impact. Work with the analytics team on reporting KPIs. 
  • Effectively maintain expectations with stakeholders and meet key deadlines.

You:

  • BA/BS degree, or in lieu of degree, relevant work experience.
  • 5+ years of email, push notification and in-app marketing, CRM, or marketing campaign management experience.
  • Experience working in high-growth, technology led matrix organisations, ideally with some fintech exposure.
  • Experience with mobile app and growth marketing / hacking desired.
  • Experience with CRM marketing technology preferred.
  • Previous experience on using SQL for growth and marketing analytics.
  • Able to clearly coordinate and provide information to the cross-functional teams.
  • Data-driven, being able to convert data into high value business decisions and campaign optimisations.
  • A critical thinker who uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Able to independently start projects and is agile and able to learn and quickly adapt to changes. 
  • Proven ability to balance multiple priorities and strong attention to detail.
  • Exceptional analytical, project and stakeholder management skills.
  • Copywriting skills are desired. 
  • Exceptional verbal and written English communications and presentations skills and, ideally, fluent in another Asian language to support with the projects spanning across JAPAC.



Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!

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What You Should Know About Growth Marketing Specialist, MAKER LAB

At Maker Lab, we are on the lookout for an enthusiastic Growth Marketing Specialist to join our innovative team! As a cutting-edge marketing agency, we specialize in building decentralized, technology-driven teams that work collaboratively with our clients. In this role, you're stepping into the dynamic world of a complex brand that's revolutionizing the payment industry. Your mission, should you choose to accept it, will be to harness user insights and optimize consumer journeys using CRM and mobile technology. This is not just about managing marketing -- it's about developing scalable communication strategies that truly resonate. You’ll get to manage a robust marketing communications platform while overseeing content calendars and collaborating with cross-functional teams on creative messaging. From project managing to reporting on performance metrics, you'll see the full spectrum of growth marketing while honing your expertise. We value a blend of analytical prowess and creativity, so if you're a critical thinker with a knack for data-driven decision-making, this is your chance to shine! Join us at Maker Lab, where your attention to detail and exceptional communication skills will not only be valued but will help shape the future of marketing. Ready to dive in? We can’t wait to meet you!

Frequently Asked Questions (FAQs) for Growth Marketing Specialist Role at MAKER LAB
What are the main responsibilities of a Growth Marketing Specialist at Maker Lab?

As a Growth Marketing Specialist at Maker Lab, you will be responsible for managing scalable marketing communications through strategic CRM programs and handling product feature roll-outs. Your role includes planning content calendars, coordinating with teams for content creation, and overseeing the entire process from inception to deployment of various communication types like push notifications and emails. Additionally, you will track performance metrics and collaborate with analytics to optimize campaigns.

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What qualifications do I need to apply for the Growth Marketing Specialist position at Maker Lab?

To qualify for the Growth Marketing Specialist role at Maker Lab, candidates typically need a BA/BS degree or relevant work experience. A minimum of 5 years of experience in email, push notification, in-app marketing, CRM, or campaign management, preferably in tech-led environments, is expected. Strong analytical skills, experience with CRM marketing technology, and familiarity with SQL for analytics are also important.

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How important is experience with mobile app marketing for the Growth Marketing Specialist role at Maker Lab?

Experience with mobile app marketing is highly valued for the Growth Marketing Specialist position at Maker Lab. This role includes focusing on mobile technology to enhance communication avenues and support growth strategies, making knowledge in mobile app marketing or growth hacking critical to successful campaign execution and user engagement.

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What skills should I highlight when applying for the Growth Marketing Specialist role at Maker Lab?

When applying for the Growth Marketing Specialist role at Maker Lab, it's essential to emphasize your analytical skills, ability to manage multiple projects, and strong attention to detail. Consider showcasing your experience with CRM tools, data-driven decision-making capabilities, and any relevant copywriting skills. Additionally, mention your verbal and written communication skills, as they are crucial in this position.

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What can I expect during the interview process for the Growth Marketing Specialist at Maker Lab?

During the interview process for the Growth Marketing Specialist position at Maker Lab, you can expect to discuss your previous experiences related to growth marketing, your ability to manage projects, and how you utilize data to inform marketing strategies. Be prepared to share examples of past successes, as well as your approach to problem-solving and collaboration with cross-functional teams.

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Common Interview Questions for Growth Marketing Specialist
Can you discuss your experience with CRM and mobile marketing?

When answering this question, highlight your specific experiences in managing CRM platforms, your strategies for improving customer interactions through mobile marketing, and any successful campaigns you've executed. Emphasize your data-driven approaches and how you've utilized analytics to refine marketing efforts.

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How do you prioritize multiple marketing projects?

Take the opportunity to outline your organizational strategies, such as using project management tools or methodologies that help you keep track of tasks. Discuss how you assess the importance and deadlines of each project and how you communicate with stakeholders to manage expectations effectively.

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What metrics do you consider most important for measuring growth marketing success?

Focus your answer on key performance indicators like click-through rates, customer acquisition costs, and retention rates. Explain how you analyze these metrics to provide actionable insights and adjust strategies accordingly to foster continuous improvement.

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Describe a time when you had to work with cross-functional teams.

Share a specific example of a project you worked on that involved collaborating with different departments. Illustrate how you facilitated communication, ensured alignment on goals and objectives, and successfully integrated diverse skills for effective project outcomes.

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How do you approach content creation for marketing campaigns?

Detail your process for content creation, starting from brainstorming and aligning with brand objectives to obtaining feedback from stakeholders. Emphasize your proactive communication with content creators and your strategies for ensuring the content resonates with the target audience.

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What tools do you use for data analysis in marketing?

Discuss any analytical tools or platforms you’re familiar with, like Google Analytics, CRM software, or SQL. Explain how you leverage these tools to glean insights from data that inform marketing strategies and decision-making.

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Can you share an example of how you've optimized a marketing campaign?

Provide a specific case where you identified underperforming metrics in a campaign, the analytical methods you employed to understand the issue, and the strategies you implemented to optimize the campaign's performance, along with the results that followed.

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How do you handle tight deadlines and high-pressure situations?

Explain your techniques for staying organized and focused. Describe how you often remain calm under pressure, set priorities to meet deadlines, and communicate effectively with team members and stakeholders to ensure everyone stays on track.

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What strategies do you use for user engagement through mobile platforms?

Share your innovative strategies for enhancing user engagement, such as personalized messaging, push notifications, and interactive content. Discuss how you analyze user behaviors to tailor campaigns that drive engagement in mobile environments.

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Why do you want to work for Maker Lab?

This is a chance to express your enthusiasm for the role and the company. Highlight aspects of Maker Lab’s mission, your appreciation for their tech-driven approach, and your excitement about contributing to innovative campaigns that align with their goals.

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DATE POSTED
January 2, 2025

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