Implementation Manager

The Implementation Manager at ManTech is responsible for overseeing multiple projects by tracking progress, leading stakeholder meetings, coordinating project kickoffs, and ensuring effective communication. They utilize PM best practices to keep implementation teams aligned and follow the ITIL framework throughout project lifecycles to ensure that all processes are adhered to. Additionally, the role involves providing Client Relationship Management for various stakeholders within federal agencies, emphasizing transparency and timely information sharing.

To qualify for the Implementation Manager role at ManTech, candidates should have at least seven years of project and program management experience, with a minimum of five years specifically in managing IT projects. A PMI Project Management Professional (PMP) certification or equivalent is required alongside strong technical skills, familiarity with tools like JIRA and Confluence, and effective communication abilities. Candidates should also be U.S. citizens with the ability to obtain necessary clearances.

The working environment for an Implementation Manager at ManTech is fast-paced and collaborative, situated within an office setting that requires some movement. The role demands adaptability to a rapidly changing landscape while facilitating effective teamwork. Individuals in this position can expect to engage with diverse teams and stakeholders regularly, making strong communication crucial to ensure project success and stakeholder satisfaction.

As an Implementation Manager at ManTech, you will work with various tools including MS Office Suite, JIRA, Confluence, and may also use ServiceNow and GitHub. The methodologies prominently employed include Agile Scrum and ITIL, which will guide your project management practices, ensuring smooth workflows, compliance, and adaptation to evolving project requirements.

Preparation for the Implementation Manager role at ManTech involves gaining extensive experience in project management, particularly within IT. Understanding the Agile and ITIL frameworks will be crucial, as will developing strong communication, analytical, and problem-solving skills. Familiarity with project management tools, obtaining a PMP certification, and staying updated with technology trends can position candidates effectively for this role.

It's important to highlight specific projects where you led teams and managed stakeholders while adhering to government regulations. Include examples that illustrate your understanding of compliance, communication strategies, and how you navigated challenges unique to federal contracts.

Discuss your strategies for facilitating communications, such as regular stakeholder meetings, updates, and documentation sharing. Mention any tools you've used to enhance transparency and communication and the importance of being proactive in addressing potential issues before they escalate.

Speak about your preference for Agile or ITIL methodologies, outlining how these frameworks allow for flexibility and improvement throughout the project lifecycle. Provide specific examples of how implementing these methodologies led to successful project delivery in your previous roles.

Detail your project tracking methods, including any software or tools you use, such as MS Project or JIRA. Emphasize your approach to timeline management, punctuality in delivering milestones, and how you communicate timelines to stakeholders.

Share a specific anecdote that illustrates your problem-solving skills. Discuss the context, the challenge, the actions you took to address it, and the positive outcome you achieved, highlighting your analytical skills and ability to adapt.

Provide an overview of your conflict resolution style, emphasizing the importance of listening, understanding different perspectives, and facilitating discussions to arrive at a mutually beneficial solution. Discuss a real-life example where this approach led to a resolution.

Discuss your methods for keeping the team motivated, such as setting clear goals, recognizing achievements, and maintaining open lines of communication. Include an example of how you uplifted a struggling team through encouragement and support.

Provide insights into the specific project management software you are proficient with, such as JIRA or MS Project, citing particular features that enhance project tracking, communication, and productivity within your teams.

Talk about the importance of understanding organizational goals and how you align project plans and outcomes with those objectives. Provide examples of how you've ensured that your project's deliverables contributed to the overall strategic goals of the organization.

Identify key skills such as leadership, communication, organizational skills, and technical proficiency. Explain why each is critical and provide examples of how you've demonstrated these skills in past roles.