PC/LAN Technician

Posting Date

Application Deadline

Pay Range

Job Type

Department

About the Position

Are you looking for the opportunity to utilize your Technical Expertise to solve challenging and complex processes and projects? Join our IT team at Maricopa County Sheriff's Office.

The PC/LAN Technician acts as second level technical support in responding to new and/or ongoing technical issues that have not been resolved at the Service Desk and provides PC/LAN support. Uses basic diagnostic tools to troubleshoot desktop, laptop, and peripheral hardware, software, applications and related network problems for individual users and resolves basic issues or escalates as needed. Completes routine work orders and move/add/change requests with guidance, including patches, upgrades, software deployments, installations, repairs, and preventive maintenance on desktop hardware and related systems and completes related documentation. Provides routine training and technical assistance to users at the desktop level.

About the Maricopa County Sheriff's Office:
Do you possess integrity, strong interpersonal skills, and do you have a desire to serve your community?  The Maricopa County Sheriff's Office (MCSO) invites you to become part of Arizona's leading law enforcement agency.  We are seeking passionate individuals to join our team with a variety of openings for Civilian, Detention and Sworn personnel.  We come together as a team to support and provide public safety.

Position Qualifications

We recognize your time is valuable, so please apply if you meet the following required qualifications:

Education

• Highschool Diploma or GED

Experience

• Three (3) years of experience in computer/network maintenance, desktop support, applications support or related, similar support

OR

Combined education and experience qualifications

• Other combinations of education or experience may substitute for the minimum qualifications on a year for year basis.

Other requirements

• Must possess a valid Arizona driver’s license or have the ability to obtain by the time of hire.
• Training that may be provided on-the-job: FEMA NIMS – IS100 and 700; Safety; Payroll; PREA.
• Prior to hiring, the Sheriff's Office requires that all candidates pass a background review.

Preferred education and/or experience:

Associate’s degree in Computer Science or related field.

Preferred training, certifications and/or other special requirements:

CompTIA A+ certification and/or Network + certification.

Compensation is more than a salary with MCSO: 

• Growth and stability since 1871 
• Choice of three medical plans – starting as low as $70/month 
• Vision insurance
• Dental Insurance
• Pet Insurance
• Life Insurance
• Paid Holidays – 10/year + 1 personal day 
• Three weeks of vacation PTO accrual your first year (rollover!)
• Two weeks of Sick time PTO accrual your first year (rollover!)
• Pension: Enrollment in Arizona State Retirement System 
• Paid Parental leaves (birth/adoption) 
• 10% discount at KinderCare facilities in the Valley and upcoming MCKids Club to serve County employees and their families exclusively 
• MCSO Mentoring program to provide personal and professional growth opportunities for all employees. 
• Professional Development Assistance
• Tuition reimbursement
• Access to free County gyms 
• Employee Discounts
• Learn more at Benefits Overview  

ESSENTIAL JOB TASKS

(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned. List in order of importance)

• Troubleshoots and resolves hardware problems including PCs, Laptops, monitors, printers, and other peripheral equipment.
• Troubleshoots and resolves software problems including software installations, updates, and maintenance.
• Troubleshoots LAN connectivity problems.
• Troubleshoots Wireless Network connectivity problems.
• Completes routine work orders and moves/adds/changes requests with guidance, including patches, upgrades, software deployments, installations.
• Communicates required technical information to technical and non-technical personnel.
• Works in conjunction with the MCSO Service Desk to prioritize and manage support calls.
• Manages Service Desk queue using Service Desk ticketing application.
• Manages priorities for support calls and scheduled installations of hardware and software to ensure their timely completion.
• Maintains high level of communication with customers to schedule hardware and software installation/support calls.
• Confers with end users to determine the types of hardware and software required.
• Distributes appropriate support calls to hardware maintenance vendors and application developers as appropriate.
• Writes programs to fulfill requirements or selects appropriate off-the-shelf software then modifies to suit Office needs.
• Maintains inventory of personal computers (PCs), peripherals, and spare parts.
• Develops and/or modifies documentation when required.
• Performs back-ups of user profiles and data.
• Trains users in utilization of equipment and provides end-users with technical and hardware solutions.
• Acts as technical support on crucial projects and functions as an escalation point for complex technology issues as assigned by Commander/Supervisor.
• Provides exceptional customer service when interacting with user community daily.
• Be present at work site to perform assigned tasks at the times and dates scheduled and/or assigned by the supervisor.

Knowledge, skills, and abilities:

Knowledge of:

• HP and Dell Computers, HP printers, and other peripheral equipment.
• The overall computer operations procedures, operating systems and platforms required (Windows 7 & Windows 10) at the intermediate lever or higher.
• Current techniques and capabilities of personal computers, laptops, local area networks and wide area networks at the intermediate lever or higher.
• MSOffice Suite 2010/2013/2016/Office 365, MS Outlook and other software at the intermediate to advanced level.
• PC imaging technology.
• Wireless Network Configuration and Setup.
• Motherboards, CPU’s, DVD/CD-RW’s, printers and other hardware at the intermediate level.

Skill in:

• Providing customer service and attention to detail.
• Written and verbal communication.

Ability to:

• Understand and clearly relate technical support information to other members of the organization.
• Work on-call rotation.

Working conditions:

Work occurs indoors in an office environment. Tasks require ability to handle interruptions, high

work volume applying accuracy and concentration.

The following environments described are only representative of how the essential job tasks are currently performed or envisioned. As such, in order to accommodate a disability or limitation, the essential job tasks may be performed in ways other than described on these pages.

Work Environment:

• Indoors
• Rarely outdoors or in temperatures above 90 degrees
• Rarely in a confined area
• Conditions rarely include stairs or ladders, high noise level, or bright llighting

Physical Environment:

• Sitting, standing, walking
• Driving a vehicle
• Speaking, hearing, seeing, reading
• Bending, kneeling
• Crawling, crouching
• Lifting floor to waist fifty (50) pounds
• Lifting waist to shoulder twenty-five (25) pounds
• Lifting shoulder to overhead twenty-five (25) pounds
• Carrying a weight of fifty (50) pounds for a distance of 200 feet
• Pushing/pulling a weight of one hundred (100) pounds for a distance of 200 feet

Social Environment:

• Interruptions
• Time pressures
• High volume of work
• Handling multiple or complicated tasks, frequently changing tasks, unscheduled tasks
• Accuracy
• Decision making
• Concentration/vigilance
• Teamwork
• Working in close physical proximity with others
• Frequent public contact
• Conditions may rarely include emergencies, dangerous environment, isolation

SELECTION PROCEDURE:

The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified. Those selected will be assessed based on the evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources.

All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices.

Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on relevant experience, internal equity, and budgetary allowances.

Maricopa County is an EEO/ADA Reasonable Accommodation Employer.

Selection Procedure

• Only the most qualified candidates will be considered

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.

Apply Now!