Program Manager - Automotive Retail

As a Program Manager in Automotive Retail at MAT Holdings, Inc., your primary responsibilities will include leading day-to-day operational activities for key national programs and ensuring customer satisfaction across all assigned accounts. You will manage and develop teams, facilitate communication regarding customer needs with internal stakeholders, and lead cross-functional teams to achieve project deliverables on time. Additionally, you will report on customer metrics and budget requirements and may need to travel intermittently to meet with customers and vendors.

To qualify for the Program Manager position in Automotive Retail at MAT Holdings, Inc., candidates should hold a four-year Bachelor’s Degree and possess 5-10 years of business experience, ideally in roles such as program management, product management, or account management involving significant customer interaction. A background in the Automotive Aftermarket retail industry is highly preferred. Strong people management skills and proficiency in Microsoft Office, especially Advanced Excel, along with SAP experience, are also beneficial.

Key skills for a successful Program Manager in Automotive Retail at MAT Holdings, Inc. include the ability to manage work effectively and be results-oriented. Exceptional communication skills are crucial for conflict resolution and for ensuring the voice of the customer is represented accurately. Being an agile learner and having a strong customer focus will also contribute significantly to your success in this role, enabling you to meet customer needs efficiently and provide valuable support to your teams.

MAT Holdings, Inc. ensures customer satisfaction through the Program Manager role by positioning the Program Manager as a central point for communication regarding customer inquiries and issues. The Program Manager is responsible for understanding and articulating customer needs to both internal teams and stakeholders, ensuring that programs and development projects align well with customer expectations. By facilitating timely delivery and addressing concerns promptly, the Program Manager plays a crucial role in fostering strong relationships with clients.

The expected salary range for a Program Manager in Automotive Retail at MAT Holdings, Inc. is between $120,400 and $142,550. This range is competitive and reflects the significant responsibilities, level of experience, and expertise required for this strategic role within the company.

When responding to this question, highlight specific achievements from your past roles, particularly those involving program or project management within the automotive industry. Emphasize how your experience aligns with the duties you'll have at MAT Holdings, Inc., and provide examples of how you have effectively managed teams, resolved conflicts, or improved customer satisfaction.

In answering this question, discuss your approach to time management and prioritization. Mention tools or techniques you use to evaluate the urgency and importance of tasks, and illustrate this with examples of how you've successfully balanced responsibilities in previous roles. Show how you ensure that critical deadlines are met while maintaining the quality of deliverables.

To answer this question, provide a specific example where you successfully resolved a customer issue. Detail the problem, your thought process in addressing it, and the outcome. Emphasize your communication skills and focus on customer satisfaction to demonstrate your ability to maintain strong client relationships.

Discuss your communication style and the tools you utilize to facilitate collaboration among diverse teams. Provide an example of a successful project where communication was key. Mention techniques such as regular check-ins, using project management software, or establishing clear channels for feedback to ensure everyone is aligned and informed.

In response to this question, outline the metrics you utilize to evaluate program success, such as customer satisfaction scores, on-time delivery rates, or budget adherence. Highlight how you collect and analyze this data and use it to make informed decisions that drive continuous improvement within your programs.

Share a specific instance where a project encountered challenges. Discuss your role in identifying the issues and how you adapted your strategy to bring the project back on track. Highlight your problem-solving skills and your ability to maintain flexibility under pressure.

When answering this question, identify qualities such as leadership, effective communication, adaptability, and customer focus. Explain why these traits matter for a Program Manager at MAT Holdings, Inc., and back up your claims with examples from your professional experiences where you demonstrated these qualities.

To demonstrate your commitment to professional development, talk about the relevant publications you read, the seminars or webinars you attend, or the professional networks you engage with to stay informed about the latest trends and technologies in the automotive industry.

Discuss the software and tools you are familiar with, such as Microsoft Office Suite, project management software, or specific automotive-related technologies. Highlight your proficiency and how these tools facilitate your program management processes, teamwork, and reporting capabilities.

Express your enthusiasm for the role and the company. Talk about what attracts you to MAT Holdings, Inc., particularly its growth in the automotive sector and its commitment to customer satisfaction. Relate your values and goals to those of the company to showcase your genuine interest and how you envision contributing to its success.