Job details

Senior Manager, PMO (Hybrid San Antonio)

We are seeking a candidate who will be responsible for managing intra-organizational relationships with the Implementation and Operations teams. This candidate will manage project managers, stakeholder communication, projects, and design new processes using structured methodologies. This individual will inspire confidence in the team, senior management, and the business community implementing the project solution. This person will focus on stewardship of ongoing projects, leading efforts to improve existing processes, and leading efforts to design new systems or processes, as required. They will advocate for operational excellence across the organization and produce potential future leaders at Rackspace.

Key Responsibilities

Directs staff, as well as, coordinates across functions, internally and externally, to ensure delivery within scope, budget, and schedule.
Acts as a servant leader - Inspires others towards creativity, development, and autonomy
Manages intra-organizational relations – specifically the PMO's relationship with the Implementation and the Operations teams.
Highly driven self-starter with excellent communication skills.
Plans and executes moderately complex or multiple projects.
Reviews and fully understands all project requirements (business and technical).
Develops and documents business processes.
Owns customer outcomes and drives customer issue resolution.
Manages stakeholder communication and relationships.
Responsible for adhering to company security policies and procedures.
Drives efficiency in solution delivery processes and procedures .

Knowledge

Intermediate knowledge of the project lifecycle.
Intermediate knowledge of industry competitors, products, trends, and technology.
Intermediate knowledge of company's objectives and strategies.
Knowledge of the Texas Public Sector.
Understanding of Hyperscalers (AWS, Azure, GCP).
Awareness of government contract lifecycle and state agencies.

Skills

People Management
Stakeholder Management (external/internal)
Presentation Building & Delivery Skills
Process Improvement
Project Management
Coaching/Counseling
Delivery Management
Budget Management
Business Analytics
Financial Acumen
Jira Software Skills
Servant Leadership
Negotiation Skills
Risk Assessment/Management
Technical Acumen
Strong attention to detail

Qualifications

Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement
Project certification a plus (PMP, Six Sigma, etc.)
AWS/Azure/GCP a plus
8 - 10 years of relevant work experience required
A minimum of 2-5 years of experience in direct people management required

Additional Information

10-20% travel including occasional travel to meet customers and/or attend conferences
Hybrid schedule 2 days a week in office in San Antonio, TX
Must be able to pass a Public Trust background check at hire
Must be a US citizen
May require further DOD security clearance

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What You Should Know About Senior Manager, PMO (Hybrid San Antonio), Rackspace

Are you a seasoned professional with a knack for empowerment and project management? Rackspace is on the lookout for a Senior Manager, PMO to join our dynamic team. In this hybrid role based in San Antonio, you'll be the bridge connecting the Implementation and Operations teams, ensuring seamless communication and execution of projects. You'll lead a team of project managers and champion stakeholder relationships, all while advocating for operational excellence. Your exceptional organizational skills will help you manage multiple projects, engaging with both business and technical requirements to deliver outstanding customer outcomes. With a focus on process improvement and innovative designs, your leadership will inspire creativity and autonomy among your team members. You'll be at the forefront of developing and documenting business processes and driving solutions that resonate with our strategic objectives. Plus, it’s a fantastic opportunity to mentor potential future leaders at Rackspace. If you are ready to take on a challenging yet rewarding role that emphasizes servant leadership, then this is the job for you. Join us, and let's elevate our project management practices to new heights together!

Frequently Asked Questions (FAQs) for Senior Manager, PMO (Hybrid San Antonio) Role at Rackspace

What are the main responsibilities of the Senior Manager, PMO at Rackspace?

The Senior Manager, PMO at Rackspace plays a pivotal role in managing intra-organizational relationships between the Implementation and Operations teams. This includes overseeing project managers, facilitating stakeholder communication, and ensuring efficient project delivery. You'll be responsible for planning and executing multiple projects, developing business processes, and driving operational excellence throughout the organization.