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Data Analyst, Trust and Safety

Match Group is hiring a Data Analyst, Trust and Safety with 3 - 5 years of experience. Based in United States - San Francisco, CA and with Hybrid ways of working.Job description and responsibilities:As the Trust and Safety Data Analyst, you will play a pivotal role in processing, reviewing, and analyzing trust and safety data across multiple brands across the Match Group portfolio, contributing to the outputs of our transparency reporting efforts. The ideal candidate will have a strong analytical mindset, a keen eye for patterns and anomalies, and a passion for ensuring user safety and security.This is a hybrid role, based in either San Francisco or New York where you will work in the office three days a week.How you’ll make an impact:• You will contribute to Data Processing and Analysis: Collect, clean, and preprocess trust and safety data from various sources across multiple brands in our portfolio as well as analyze and interpret data to identify trends, patterns, and potential risks related to user safety and content moderation.• You will oversee data Quality Assurance: Conduct thorough validity checks of trust and safety data to ensure accuracy, completeness, and adherence to established guidelines as well as Identify and escalate any anomalies or deviations that may require further investigation.• You will contribute to our Transparency Reporting: Collaborate with the transparency reporting team to contribute with insights, trends, and narrative of our transparency reports as well as Assist in the preparation and presentation of data-driven narratives that highlight our commitment to user safety.• You will have responsibility for Data Visualization and Communication: Create visualizations, graphs, and charts to effectively communicate complex trust and safety data to both technical and non-technical stakeholders as well as Present data findings in a clear and concise manner, including recommendations on how to proceed to internal processes and user experience.• You will contribute to Process Improvement: Identify opportunities to streamline data collection, processing, and reporting processes and Work collaboratively with cross-functional teams to implement new central datasets.• You will focus on Compliance and Ethical Considerations: Ensure data handling and analysis practices adhere to relevant regulations, compliance requirements, and ethical considerations and Maintain a strong focus on user privacy and data protection.Requirements and qualifications:We could be a match if:• You have completed your Bachelor's degree in mathematics, statistics, computer science, or a related field (master's preferred).• You have at least 3 years of experience performing product analytics (experience with trust and safety, content moderation, or internal Match Group experience preferred).• You have proficiency at data analytics using programming languages one or more of the following: Python, R, SQL, or similar technologies as well as data visualization tools (e.g., Tableau, Power BI) to communicate insights effectively.• You have a strong understanding of trust and safety concepts, content moderation challenges, and user safety considerations.• You have excellent attention to detail and the ability to identify trends, correlations, and anomalies within large datasets as well as strong communication skills to convey complex data findings to technical and non-technical audiences.
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What You Should Know About Data Analyst, Trust and Safety, Match Group

Match Group is on the lookout for a talented Data Analyst, Trust and Safety, to join our vibrant team in San Francisco, CA. If you have 3 to 5 years of experience and a knack for numbers, this might be the perfect opportunity for you! In this hybrid role, you'll be diving deep into trust and safety data drawn from our diverse portfolio of brands. Your analytical prowess will help us identify patterns, trends, and potential risks that promote user safety and security, which is a cornerstone of our mission. You'll be responsible for data processing and analysis—cleaning, collecting, and interpreting data from a variety of sources. Quality assurance is also key, as you’ll validate data accuracy and escalate any anomalies. Plus, you'll play a critical role in transparency reporting by collaborating with our reporting team to shape narratives that showcase our dedication to user safety. This position promises an engaging environment where creativity meets analytical thinking, as you create visualizations that simplify complex data for all stakeholders, regardless of their technical background. Ultimately, you will help us continuously improve our processes and maintain compliance with data handling regulations while always keeping user privacy at the forefront. If you're ready to contribute to a safer digital space, we want to hear from you!

Frequently Asked Questions (FAQs) for Data Analyst, Trust and Safety Role at Match Group
What are the responsibilities of a Data Analyst, Trust and Safety at Match Group?

As a Data Analyst, Trust and Safety at Match Group, your main responsibilities include processing, reviewing, and analyzing trust and safety data across our brands. You'll collect and clean data, conduct validity checks, and ensure compliance with established guidelines while collaborating with the transparency reporting team to contribute valuable insights. Your role requires creating visualizations that communicate data findings effectively and identifying process improvement opportunities.

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What qualifications are needed for the Data Analyst, Trust and Safety position at Match Group?

To be a suitable candidate for the Data Analyst, Trust and Safety role at Match Group, you should have completed your Bachelor's degree in mathematics, statistics, computer science, or a related field. Ideally, you'll have at least 3 years of experience in product analytics, particularly in trust and safety or content moderation. Proficiency in programming languages such as Python, R, or SQL, alongside data visualization tools like Tableau, is also essential.

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What experience is preferred for a Data Analyst, Trust and Safety at Match Group?

For the Data Analyst, Trust and Safety role at Match Group, we prefer candidates to have experience specifically in trust and safety, content moderation, or with prior knowledge from within Match Group itself. A strong understanding of trust and safety concepts and user safety considerations is vital for success in this position.

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How does the hybrid working model work for the Data Analyst, Trust and Safety at Match Group?

The Data Analyst, Trust and Safety position at Match Group follows a hybrid working model, requiring you to be in the San Francisco office three days a week. This balance allows you to collaborate with your team in-person while also enjoying the flexibility of remote work.

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What tools will a Data Analyst, Trust and Safety at Match Group use?

In your role as a Data Analyst, Trust and Safety at Match Group, you'll employ various tools, including programming languages like Python, R, or SQL, as well as data visualization platforms such as Tableau and Power BI. These tools will assist you in analyzing data, identifying trends, and effectively communicating insights to both technical and non-technical stakeholders.

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Common Interview Questions for Data Analyst, Trust and Safety
Can you describe your experience with data analysis in trust and safety?

When answering this question, highlight specific projects you've worked on that relate to trust and safety. Discuss the methodologies you employed, any tools used, and the outcomes. Emphasize how your analytical skills contributed to identifying trends or risks regarding user safety.

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How do you ensure data accuracy and validity in your analysis?

Explain the processes you follow for data cleaning, preprocessing, and quality assurance. Mention any specific techniques you've employed to validate data and the importance of accuracy in maintaining user safety.

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What data visualization tools are you proficient in?

List the tools you have experience using, such as Tableau or Power BI. Provide examples of how you've used these tools to create impactful visualizations that communicated complex data findings to diverse audiences.

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How do you handle identifying and escalating anomalies in data?

Discuss your approach to spotting anomalies, the steps you take once you've identified them, and how you communicate these findings to relevant teams. Include any experience you have with documenting deviations and collaborating on investigations.

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What steps do you take to stay updated on compliance and ethical considerations in data handling?

Describe your strategies for staying informed about the latest regulations in data privacy and protection. Mention resources you utilize, how you implement these practices in your work, and any training you’ve undertaken.

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Can you tell me about a time when your data analysis led to a significant impact on user safety?

Provide a specific example where your analysis played a crucial role in enhancing user safety. Discuss the methodology you used, the challenges you faced, and the positive outcome that resulted from your actions.

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How do you approach cross-functional collaboration?

Talk about your experience working with teams such as engineering, product, or transparency reporting. Share specific examples of successful collaborations that led to improved processes or outcomes.

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What strategies do you use to communicate complex findings to non-technical stakeholders?

Discuss your approach to breaking down complex data into digestible insights. Provide examples of how you've tailored your communication style to suit different audiences, ensuring clarity and understanding.

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What role do you think data plays in enhancing customer trust?

Emphasize the importance of data in informing policies and practices that prioritize user safety. Discuss how data-driven insights can enhance transparency and ultimately build stronger relationships with users.

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Why are you interested in the Data Analyst, Trust and Safety role at Match Group?

When answering this question, express your passion for user safety and the responsibilities that come with it. Relate your skills and background to Match Group's mission and culture, highlighting why you're excited about contributing to the team's success.

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Full-time, hybrid
DATE POSTED
December 8, 2024

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