Customer Support Specialist (Remote)

Operations

Remote (United States)

About Medallion

At Medallion, we believe healthcare teams should focus on what truly matters—delivering exceptional patient care. That’s why we’ve built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. By automating licensing, credentialing, payer enrollment, and compliance monitoring, Medallion empowers healthcare operations teams to streamline their workflows, improve provider satisfaction, and accelerate revenue generation, all while ensuring superior patient outcomes.

As one of the fastest-growing healthcare technology companies—ranked No. 3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, No. 5 on LinkedIn's 2024 Top Startups in the US, a Glassdoor Best Place to Work in 2024, and featured on The Today Show—Medallion is revolutionizing provider network management. Backed by $85M in funding from world-class investors like Sequoia Capital, Google Ventures, Optum Ventures, and Salesforce Ventures, we’re on a mission to transform healthcare at scale.

About the role

We are seeking a highly skilled and experienced Customer Support Specialist to join our growing Customer Support team. As a Customer Support Specialist, you will be responsible for providing world-class customer support by resolving complex customer issues while collaborating internally to ensure our customers have the best experience possible. 

This role reports to the Associate Director of Implementation and Customer Support and base compensation for this role may land between $22 - $30 per hour. In addition Medallion offers equity, bonus, and benefits as part of the total compensation package. Many factors are considered when determining pay including: market data, geographic location, skills, qualifications, experience, and level. 

What you'll do

• Handle customer inquiries by investigating and resolving complex issues in a timely and efficient manner while maintaining high customer satisfaction.

• Collaborate with cross-functional teams, including Customer Success, product development, and operations, to effectively address customer needs and provide timely solutions.

• Gather customer feedback to help identify trends and patterns and provide insights and recommendations to improve the overall customer experience.

• Maintain a thorough understanding of products, services, and company policies to provide accurate and up-to-date information to customers.

• This role is expected to work PST hours

Qualifications

• 3+ years of experience in customer support role

• 1+ years of experience with Payer Enrollment, Licensing, and/or Credentialing 

• Proficient in using GSuites tools including GSheets, GDocs, and GMail

• Must be able to work collaboratively in a team-oriented environment and be able to foster good working relationships with others both within and outside the organization

• Able to communicate well with a wide variety of internal and external contacts at all levels of the organization