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Pharmacy Technician - MHH - FT image - Rise Careers
Job details

Pharmacy Technician - MHH - FT

General Summary of Position

The Pharmacy Technician assists pharmacist(s) in all areas of pharmacy operations, including prescription preparation, sales transactions, customer service, and purchasing and inventory maintenance. MedStar Pharmacy is committed to providing world-class, compassionate care to every patient, every time, at every touch point. All associates are accountable for their role in meeting patient experience standards.

Primary Responsibilities: 

  • Organizes prescription orders on the counter in order of priority; retrieves labels from the printer; arranges paperwork, labels, monographs, and bags; uses appropriate stamps and notes; and, retrieves stock from the shelf.
  • Performs phone and face-to-face customer service functions such as: taking in refill requests, new prescriptions, calls doctors for refill authorizations and pre-authorizations.
  • Troubleshoots patients' questions and concerns.
  • Prepares prescriptions for dispensing: counts and verifies medication, labels vials appropriately, and, prioritizes waiters.
  • Processes cash, check, credit card, and payroll deduction transactions; secures appropriate signatures; ensures compliance with HIPAA requirements; prepares delivery tickets; reconciles delivery transactions; performs end of day register procedures; runs daily cash report and completes deposits as assigned.
  • Receives, checks, and puts away the daily order; returns medication to the shelf after filling; follows established inventory management procedures; participates in physical inventory process at intervals determined by management.

Primary Duties and Responsibilities

 

Minimum Qualifications
Education

  • High School Diploma or GED required or
  • equivalent. required

Experience

  • Less than 1 year 6 months pharmacy technician experience in a retail setting or equivalent training. required

Licenses and Certifications

  • Must have successfully completed the pharmacy technician certification through the nationally accredited certification examination of PTCB (Pharmacy Technician Certification Board) within 180 Days required or
  • the ExCPT (Exam for the Certification of Pharmacy Technicians) within 180 Days required and
  • Pharmacy technician licensure or registration as required by the state where the pharmacy is located. required

Knowledge, Skills, and Abilities

  • Basic computer skills.
  • Basic math skills.
  • Verbal and written communication skills.
  • Excellent customer service skills and problem-solving skills.

This position has a hiring range of $19.17 - $33.08

 

Average salary estimate

$26125 / YEARLY (est.)
min
max
$19170K
$33080K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Pharmacy Technician - MHH - FT, MedStar Health

Join MedStar Pharmacy as a Pharmacy Technician in Baltimore, MD, and be part of a team dedicated to providing compassionate care to every patient! In this role, you’ll support our pharmacists by organizing prescription orders, managing inventory, and ensuring a smooth operation at the pharmacy. You’ll be on the front line, interacting with patients to help them with their prescriptions, taking refill requests, and resolving any concerns they may have. Your day-to-day tasks will also involve processing transactions, complying with HIPAA regulations, and ensuring that the pharmacy runs efficiently. If you have a knack for customer service, basic math skills, and a desire to help others, this position could be perfect for you! We value every associate's contribution to our mission and are committed to offering opportunities for growth and development. Come be a part of our dedicated team, where your skills will truly make a difference in the lives of our patients!

Frequently Asked Questions (FAQs) for Pharmacy Technician - MHH - FT Role at MedStar Health
What are the primary responsibilities of a Pharmacy Technician at MedStar Pharmacy?

As a Pharmacy Technician at MedStar Pharmacy, your primary responsibilities include organizing prescription orders, providing customer service both in person and over the phone, preparing prescriptions for dispensing, processing various transactions, and supporting inventory management. Your role is vital in ensuring both the operational success and the quality of care our patients receive.

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What qualifications do I need to work as a Pharmacy Technician at MedStar Pharmacy?

To qualify for the Pharmacy Technician position at MedStar Pharmacy, you need at least a High School Diploma or GED. Additionally, you must have completed the pharmacy technician certification through the PTCB or ExCPT within 180 days of hire. Prior experience is preferred but not mandatory, making this role accessible for those starting their careers in pharmacy.

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Is prior experience required for the Pharmacy Technician role at MedStar Pharmacy?

While prior experience in a pharmacy setting is beneficial, MedStar Pharmacy does not require extensive prior pharmacy technician experience. Having at least six months of experience or equivalent training is preferred but we are open to training candidates who show a commitment to customer service and teamwork.

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What skills are essential for a Pharmacy Technician at MedStar Pharmacy?

Essential skills for a Pharmacy Technician at MedStar Pharmacy include basic computer and math skills, effective verbal and written communication, strong customer service abilities, and problem-solving skills. These skills will help you excel in preparing prescriptions, managing customer inquiries, and maintaining accurate records.

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What is the salary range for a Pharmacy Technician at MedStar Pharmacy?

MedStar Pharmacy offers a competitive salary range for the Pharmacy Technician position, which is between $19.17 and $33.08 per hour. Your salary will be influenced by your experience and qualifications, providing a fair opportunity for growth within the role.

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Common Interview Questions for Pharmacy Technician - MHH - FT
What motivated you to become a Pharmacy Technician at MedStar Pharmacy?

When answering this question, focus on your passion for healthcare and helping others. Mention how MedStar's commitment to compassionate patient care aligns with your personal values and career aspirations.

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Can you describe a time when you provided excellent customer service?

Provide a specific example where you successfully addressed a customer's needs or concerns, highlighting your communication and problem-solving skills. Relate your experience back to the values of MedStar Pharmacy.

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How do you prioritize tasks during busy hours in the pharmacy?

Discuss techniques you use for time management and organization, such as creating lists, using software tools, or your ability to remain calm under pressure. Stress the importance of prioritizing patient care in your approach.

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What steps do you take to ensure accuracy during prescription preparation?

Reveal your disciplined approach to verifying medications and double-checking labels. Mention the importance of following standard operating procedures and the impact of accuracy on patient safety.

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How do you handle difficult patients or situations?

Emphasize your approach to active listening and empathy when dealing with difficult situations. Provide an example if possible and mention your commitment to resolving issues satisfactorily.

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Are you familiar with inventory management processes?

If you have prior experience, describe it; if not, express your willingness to learn. Talk about the significance of inventory management in maintaining a successful pharmacy operation and patient care.

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How would you ensure compliance with HIPAA regulations?

Discuss your understanding of HIPAA regulations and the importance of patient privacy and confidentiality. Talk about practical steps you would take in your daily work to uphold these standards.

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What role do you think teamwork plays in a pharmacy setting?

Speak about the collaborative nature of pharmacy work and how effective teamwork results in better patient outcomes. Share experiences that demonstrate your ability to work well with others.

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How would you manage multiple prescriptions being filled at once?

Describe your time-management strategies, such as prioritizing prescriptions based on urgency and using checklists to track progress. Reiterate your commitment to patient safety and service quality.

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What do you know about MedStar Pharmacy's mission and values?

Prepare to discuss MedStar's mission of compassionate care and its commitment to patient experience. This will show your alignment with the organization's values and your enthusiasm for the role.

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April 18, 2025

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