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Dental Administrative Support Specialist

MyOrthoVAis looking for a talented Dental Administrative Support Specialist to join our team. In this role, you will be essential in supporting dental professionals with their daily administrative tasks. Your duties will include scheduling patient appointments, managing phone calls, processing insurance claims, and maintaining accurate dental records. You’ll have the chance to collaborate closely with dental practitioners and help improve the efficiency and success of dental practices.

At MyOrthoVA, we are dedicated to placing and training dental professionals to work remotely for dental clinics across the United States. This is a unique opportunity for dental professionals to advance their careers while working from home. Our mission is to help dentists and dental practices streamline their administrative processes, so they can focus more on patient care and enhancing patient satisfaction.

We provide a supportive work environment and comprehensive training to ensure our Dental Administrative Support Specialist have the skills and knowledge they need to excel in their roles. If you're a proactive, detail-oriented professional with experience in dental administration, we encourage you to apply and join our dynamic team.

Responsibilities:

  • Schedule patient appointments, ensuring efficiency and accuracy.
  • Handle phone calls, patient inquiries, and registration.
  • Process dental insurance claims and verify coverage.
  • Maintain accurate dental records in compliance with privacy regulations.
  • Assist with billing and financial transactions.
  • Coordinate referrals and authorizations for specialized dental services.
  • Provide general administrative support to the dental team as needed.
  • At least 6 months of experience as a Dental Virtual Administrative Assistant or in a similar role (BPO, CPO, etc.).
  • Proficient in dental terminology and understanding of office procedures and dental EMR systems.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • High attention to detail and accuracy in managing dental records.
  • Experience with dental practice management software is a plus.
  • Ability to work independently and as part of a team.
  • Willingness to undergo training and stay up-to-date with industry trends.
  • Competitive hourly rate.
  • As an independent contractor, enjoy competitive market rates.
  • MedVA in-house medical benefits (after 6 months of tenure).
  • We care about your well-being—both financial and physical.
  • Ongoing training at no cost, with top-tier learning resources from industry experts.
  • Permanent work-from-home setup, allowing you to earn from the comfort of your home and avoid stressful commutes while reducing your exposure to illness.

If you're ready to make a difference in the dental industry while enjoying the flexibility of remote work, we’d love to have you on our team!

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Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

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What You Should Know About Dental Administrative Support Specialist, MedVA

Are you ready to take your dental administrative skills to the next level? MyOrthoVA is looking for an enthusiastic Dental Administrative Support Specialist to join our stellar team! In this exciting role, you'll be the backbone of our dental professionals, ensuring their day-to-day operations run smoothly. Your responsibilities will include scheduling patient appointments, managing phone calls, processing insurance claims, and meticulously maintaining accurate dental records. We pride ourselves on helping dental practices streamline their administrative processes, allowing them to focus more on patient care and less on paperwork. Collaborate closely with experienced dental practitioners, contributing to various facets of practice management while enhancing your own skills in a supportive work environment. At MyOrthoVA, your growth matters – we offer comprehensive training to ensure you’re fully equipped for success! Enjoy the perks of a remote position, offering you a fulfilling career while working from the comfort of your home. If you have at least 6 months of experience in dental administration and a keen eye for detail, we encourage you to apply and become a valuable part of our dynamic team. Join us in making a difference, and let’s elevate dental care together!

Frequently Asked Questions (FAQs) for Dental Administrative Support Specialist Role at MedVA
What are the primary responsibilities of a Dental Administrative Support Specialist at MyOrthoVA?

At MyOrthoVA, the Dental Administrative Support Specialist plays a vital role in supporting dental professionals. Primary responsibilities include efficiently scheduling patient appointments, managing phone calls and patient inquiries, processing dental insurance claims, and maintaining accurate dental records. You’ll also assist with billing, coordinate referrals for specialized services, and provide general administrative support to the dental team.

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What qualifications are required for the Dental Administrative Support Specialist position at MyOrthoVA?

To qualify for the Dental Administrative Support Specialist role at MyOrthoVA, candidates should have at least 6 months of experience in a dental administrative position or similar role. Proficiency in dental terminology, excellent communication skills, and strong organizational abilities are essential. Familiarity with dental practice management software is a plus, as is the willingness to undergo ongoing training.

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How does MyOrthoVA support its Dental Administrative Support Specialists in their roles?

MyOrthoVA is committed to providing extensive support to its Dental Administrative Support Specialists. This includes comprehensive training, access to top-tier learning resources from industry experts, and ongoing professional development opportunities. The company also emphasizes a supportive work environment to help specialists excel in their roles.

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What benefits does MyOrthoVA offer to Dental Administrative Support Specialists?

Dental Administrative Support Specialists at MyOrthoVA enjoy competitive hourly rates as independent contractors, flexible remote work options, and MedVA in-house medical benefits after 6 months of employment. Additionally, the company values employee well-being and offers ongoing training at no cost to enhance skill sets.

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Is prior experience in a dental office crucial for the Dental Administrative Support Specialist role at MyOrthoVA?

While prior experience in a dental office is advantageous, it is not an absolute requirement for the Dental Administrative Support Specialist position at MyOrthoVA. Candidates with at least 6 months of experience as a Dental Virtual Administrative Assistant or in similar roles are encouraged to apply, especially those with strong organizational and communication skills.

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Common Interview Questions for Dental Administrative Support Specialist
Can you describe your experience with scheduling appointments in a dental office?

Discuss specific tools or software you've used for scheduling and your approach to managing appointment conflicts. Illustrate how you prioritize patient needs while coordinating with the dental team's availability.

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How do you handle patient inquiries and complaints over the phone?

Emphasize your communication skills and describe a situation where you resolved a patient concern effectively. Highlight your ability to remain calm, listen actively, and provide solutions that enhance patient satisfaction.

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What steps do you take when processing insurance claims?

Outline your process for verifying patient coverage, submitting claims, and following up on pending claims. Discuss your familiarity with different insurance providers and how you ensure accuracy in claim submissions.

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How do you ensure the accuracy of dental records?

Explain your attention to detail and the methods you use to verify information against patient files. Reference any experience you have with electronic medical records (EMR) systems and how you safeguard patient privacy.

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What dental practice management software have you used?

List the specific software you are familiar with and highlight any particular features that you find helpful in managing administrative tasks. Discuss how you've utilized these tools to improve efficiency.

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Describe a time you had to multitask effectively in a busy environment.

Provide an example detailing how you managed multiple administrative responsibilities, prioritizing tasks and communicating with team members to enhance workflow and maintain service quality.

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How do you stay current with dental industry trends and regulations?

Discuss your proactive approach to learning, including any relevant webinars, courses, or industry publications you follow. Explain why staying informed is vital for your role as a Dental Administrative Support Specialist.

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What motivates you in a remote work environment?

Reflect on your personal work style and the benefits you find in remote work, such as flexibility and reducing commute stress. Address how remote work empowers you to maintain work-life balance while being productive.

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How would you manage a situation with a difficult patient over the phone?

Illustrate your approach to conflict resolution, emphasizing empathy, active listening, and the importance of providing clear, calm responses to de-escalate the situation and find a resolution.

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What do you think is the most important quality for a Dental Administrative Support Specialist?

Identify qualities such as strong organizational skills, attention to detail, and effective communication. Discuss why these attributes are crucial to enhancing the efficiency of dental practices and ensuring high levels of patient care.

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Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
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DATE POSTED
February 13, 2025

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