Technical Business Analyst

About Megaport

Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange. We’re a lean, high-achieving team made up of over 300 members globally. While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. Staff enjoy an environment that is collaborative, supportive, and fun.

Our Team Culture

Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture, and the customer is at the centre of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic. Our culture permeates everything we do and this, in turn with a global vision, forms a commitment to each other, our customers, and shareholders alike.

The Role

Reporting to the Head of Software Development, this role will facilitate the gathering and communication of requirements between stakeholders and the engineering teams. Your main tasks will include performing detailed requirements analysis, documenting processes and communication of findings. To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.  

A large part of this role is working with stakeholders to elicit problem statements and detailed requirements and to be able to communicate this to the engineering teams. You will work closely with the QA team to document acceptance criteria.

• Leading requirement gathering sessions with stakeholders to understand and document product requirements. Facilitate a shared understanding of outcomes across the business. 
• Visualising technical design, system workflows, user journey, business processes, etc., to ensure that there is a clear understanding of the business outcomes.
• Bridging the gap between business and engineering teams by transforming functional requirements into detailed technical specifications.
• Building and managing a prioritised backlog of user stories for the team.
• Collaborate with engineers to clearly communicate and refine product requirements.
• Facilitating agile refinement sessions to foster a shared understanding of project goals and impacts across diverse teams.
• Proactively improve existing processes to ensure we are collaborating efficiently and effectively across business and engineering teams. 

• A minimum of 5 years experience in business analysis or a related field.
• The ability to work closely with stakeholders to determine acceptable solutions.
• The ability to write clear and concise documentation.
• The ability to clearly communicate complex processes to both technical and non-technical audiences.
• Fundamental analytical and conceptual thinking skills.
• Excellent planning, organizational, and time management skills.
• Familiarity with Agile development principles and demonstrable experience working in Agile teams.
• Experience working with API, web services and experience working on web-based software projects.
• Experience with Networking Technologies is advantageous but not required.

If you have any questions, please reach out to Megaport's Talent Acquisition Team at Careers@megaport.com

NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team careers@megaport.com directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".

All applications will be treated in confidence.

Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.