Customer Service Agent (German-speaking) - Banking Company
Mercier Consultancy is seeking a motivated German-speaking Customer Service Agent to join our client, a prominent banking company. In this role, you will play a critical part in assisting German-speaking customers with their banking inquiries, providing tailored support, and addressing any concerns they may have regarding their accounts and services. Your expertise and commitment to excellence will contribute significantly to the customer experience and enhance client satisfaction. If you are ready to take on this challenge and make an impact in the banking sector, we encourage you to apply!
Responsibilities
- Respond to customer inquiries in German through various channels, including phone, email, and chat.
- Provide accurate information regarding banking products, services, and account management.
- Assist customers in resolving issues and complaints efficiently and professionally.
- Document customer interactions and maintain detailed records in the customer management system.
- Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
- Stay updated on banking regulations and policies to provide informed assistance.
- Gather feedback to identify improvement opportunities for services and processes.
- Fluency in German and English, both written and spoken.
- Experience in customer service, particularly in the banking or financial sector, is highly desired.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities for effective issue resolution.
- Familiarity with banking products and regulations is a plus.
- Ability to work well in a fast-paced environment and manage multiple inquiries.
- A proactive and customer-focused attitude towards service delivery.
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
Average salary estimate
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