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Danish Speaking Customer Support for Automotive Insurance & Claims Department

Mercier Consultancy Bulgaria is on the lookout for a Danish Speaking Customer Support Agent to join our Automotive Insurance & Claims Department. In this important role, you will assist customers by addressing inquiries related to automotive insurance policies, claims processes, and providing guidance through the necessary steps for their coverage. Your proficiency in Danish will ensure that you effectively support our clients in understanding their options and resolving any issues they may encounter. If you have a passion for customer service and a keen interest in the automotive insurance industry, we would be thrilled to have you on board!


Responsibilities

  • Address customer inquiries via phone, email, and chat in Danish concerning automotive insurance and claims.
  • Provide detailed information about insurance policies, coverage options, and claims filing processes.
  • Assist customers with policy changes, renewals, and claims documentation.
  • Resolve customer issues and concerns with empathy and professionalism.
  • Maintain accurate records of customer interactions and escalate complex issues when necessary.
  • Collaborate with insurance adjusters and claims processors to facilitate efficient resolutions.
  • Stay updated on industry trends, regulatory changes, and internal policy updates.
  • Fluency in Danish and English, both written and spoken, is required.
  • Experience in customer support, particularly within the insurance or automotive sector, is a plus.
  • Strong communication skills with a focus on problem-solving and customer satisfaction.
  • Ability to handle multiple inquiries and tasks efficiently.
  • Familiarity with customer service software and claims management systems.
  • Detail-oriented with the ability to work well under pressure.
  • Willingness to work flexible hours, including evenings and weekends if required.
  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...
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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 24, 2025

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