Dutch Speaking Customer Support for Dating & Social Networking Apps Department
Mercier Consultancy Bulgaria is seeking a Dutch Speaking Customer Support Agent to join our Dating & Social Networking Apps Department. In this exciting position, you will be responsible for assisting users with their inquiries and concerns related to our dating and social networking platforms. Your fluency in Dutch will enable you to provide tailored support and ensure that users have a positive and fulfilling experience while connecting with others online. If you have a passion for helping people navigate their social interactions and enjoy working in a dynamic environment, this role is perfect for you.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in Dutch regarding dating and social networking applications.
- Assist users with account registration, profile creation, and the usage of app features.
- Address user concerns, including safety and privacy issues, and provide guidance to ensure a secure experience.
- Troubleshoot and resolve technical issues, escalating complex problems when necessary.
- Document customer interactions for quality assurance and improvement of services.
- Collaborate with internal teams to relay user feedback and suggest enhancements to the platforms.
- Stay informed about trends in the dating and social networking industry to provide relevant insights to users.
- Fluency in Dutch and English, both written and spoken, is essential.
- Experience in customer support, particularly in the dating app or social networking sector, is preferred.
- Strong communication and interpersonal skills with a customer-first approach.
- Ability to manage multiple inquiries while maintaining a high level of service.
- Familiarity with customer service tools and mobile applications.
- Team-oriented mindset with a passion for helping others.
- Willingness to work flexible hours, including evenings and weekends, when necessary.
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package
- Health Insurance
- Private Health Insurance
- And Much More...
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