Dutch Speaking Customer Support for Gaming & Esports Department - job 1 of 2
Mercier Consultancy Bulgaria is looking for a passionate Dutch Speaking Customer Support Agent to join our Gaming & Esports Department. In this exciting role, you will engage with customers who are enthusiastic about gaming and esports, providing them with top-notch support for their inquiries related to our gaming platforms and services. Your proficiency in Dutch will be key in fostering a strong connection with our gaming community while assisting users with technical issues, account management, and game-related questions. If you are an avid gamer with a dedication to customer service, we would love to have you as part of our team!
Responsibilities
- Assist customers via phone, email, and chat in Dutch regarding gaming services and esports events.
- Provide accurate information about games, tournaments, and account features.
- Troubleshoot technical issues and guide users through solutions effectively.
- Document customer interactions carefully to ensure quality assurance and service improvement.
- Collaborate with the gaming development team to relay user feedback and resolve challenges.
- Stay updated on trends in gaming and esports to provide relevant support and advice.
- Encourage a positive and inclusive gaming community by promoting our services.
- Fluency in Dutch and English, both written and verbal, is essential.
- Experience in customer support, particularly within gaming or esports, is preferred.
- Strong communication skills with a focus on delivering excellent customer service.
- Familiarity with gaming platforms and troubleshooting common issues.
- Ability to work collaboratively in a team-oriented environment.
- Detail-oriented and able to manage multiple inquiries simultaneously.
- Willingness to work flexible hours, including evenings and weekends, as needed to accommodate our gaming community.
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package
- Health Insurance
- Private Health Insurance
- And Much More...
Average salary estimate
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