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Dutch Speaking Customer Support for Virtual Job & Freelance Platforms Department image - Rise Careers
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Dutch Speaking Customer Support for Virtual Job & Freelance Platforms Department

Mercier Consultancy Bulgaria is searching for a Dutch Speaking Customer Support Agent to join our Virtual Job & Freelance Platforms Department. In this engaging role, you will assist users with inquiries related to our job and freelancing platforms, providing guidance, support, and resolving issues to enhance the user experience. Your ability to communicate fluently in Dutch will be essential in assisting a diverse range of customers, helping them find opportunities or navigate challenges in the gig economy. If you are enthusiastic about the freelance industry and enjoy helping others succeed, we would love to have you on our team!


Responsibilities

  • Respond to customer inquiries via phone, email, and chat in Dutch related to virtual job opportunities and freelance services.
  • Assist users in creating profiles, posting jobs, and applying for freelance opportunities.
  • Resolve issues related to account management, transactions, and platform functionalities.
  • Document customer interactions and maintain accurate records for quality assurance.
  • Collaborate with internal teams to address user feedback and improve the overall experience.
  • Stay informed about current trends in freelancing and virtual job markets to provide relevant assistance.
  • Encourage a positive community culture among users through effective support and communication.
  • Fluency in Dutch and English, both written and spoken, is required.
  • Experience in customer support, particularly with job boards or freelance platforms, is preferred.
  • Strong communication skills with a focus on customer satisfaction.
  • Ability to handle multiple inquiries efficiently and effectively.
  • Proficiency with customer service tools and online platforms.
  • Team-oriented mindset and ability to adapt to a fast-paced environment.
  • Willingness to work flexible hours, including evenings and weekends, when necessary.
  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...
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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 22, 2025

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