German Speaking Customer Support for Car Leasing & Financing Department
Mercier Consultancy Bulgaria is looking for a German Speaking Customer Support Agent to join our Car Leasing & Financing Department. In this critical position, you will be responsible for assisting customers with their inquiries related to car leasing options, financing solutions, and related services. Your fluency in German will enable you to provide clear and accurate information while addressing concerns and facilitating an exceptional customer experience. If you are passionate about automotive services and possess strong customer service skills, this is an excellent opportunity for you to make a meaningful impact in our team.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in German regarding car leasing and financing.
- Provide detailed information about leasing options, payment plans, and terms of service.
- Assist customers with application processes and documentation requirements.
- Resolve customer complaints and provide effective solutions in a timely manner.
- Document customer interactions accurately for quality assurance and improvement.
- Work collaboratively with sales and finance teams to address customer needs.
- Stay informed about industry trends and changes in leasing and financing regulations.
- Fluency in German and English, both written and spoken, is essential.
- Prior experience in customer support, preferably in the automotive or financial services sector, is preferred.
- Excellent communication skills and a customer-oriented approach.
- Ability to navigate customer inquiries and resolve issues effectively.
- Familiarity with car leasing and financing concepts is advantageous.
- Strong attention to detail and organizational skills.
- Willingness to work flexible hours, including evenings and weekends, as necessary.
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
Average salary estimate
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