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German Speaking Customer Support for Home Security & Alarm Systems Department

Mercier Consultancy Bulgaria is looking for a German Speaking Customer Support Agent to join our Home Security & Alarm Systems Department. In this critical role, you will assist customers with inquiries related to home security products and services, provide technical support, and help ensure that our clients feel safe and secure in their homes. Your fluency in German will enable you to effectively communicate with our customers and deliver exceptional service. If you are passionate about safety technology and customer support, we encourage you to apply and contribute to our mission of providing high-quality security solutions.


Responsibilities

  • Respond to customer inquiries via phone, email, and chat in German regarding home security and alarm systems.
  • Assist customers with system installations, troubleshooting issues, and product features.
  • Provide detailed information about services, pricing, and security solutions.
  • Document customer interactions accurately for quality assurance and training purposes.
  • Collaborate with technical teams to resolve complex customer issues.
  • Stay informed about industry trends, product updates, and safety protocols.
  • Gather customer feedback to help improve products and services offered.
  • Fluency in German and English, both written and spoken, is essential.
  • Prior experience in customer support, especially in the security or technology sector, is preferred.
  • Strong communication skills with a focus on customer satisfaction and problem-solving.
  • Basic understanding of home security systems and technology is a plus.
  • Ability to work effectively under pressure while maintaining attention to detail.
  • Familiarity with customer service software and support tools.
  • Willingness to work flexible hours, including evenings and weekends, as necessary.
  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...
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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 24, 2025

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