German Speaking Customer Support for Virtual Job & Freelance Platforms Departmen
Mercier Consultancy Bulgaria is looking for a German Speaking Customer Support Agent to join our Virtual Job & Freelance Platforms Department. In this important role, you will assist users with inquiries related to our job and freelancing platforms, offering guidance, support, and resolving any issues to enhance their experience. Your fluency in German will be essential in providing top-notch service to a diverse customer base, aiding them in navigating their freelancing journey. If you're passionate about the gig economy and enjoy helping others succeed, we'd love to have you as part of our dedicated team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat in German regarding virtual job opportunities and freelance services.
- Assist users with creating profiles, posting jobs, and applying for freelance projects.
- Resolve issues related to account management, transactions, and platform functionalities.
- Document customer interactions and maintain accurate records for quality assurance.
- Collaborate with internal teams to address user feedback and improve overall service.
- Stay informed about current trends in freelancing and virtual job markets to provide relevant assistance.
- Promote a positive community culture among users through effective support and communication.
- Fluency in German and English, both written and spoken, is required.
- Experience in customer support, especially within job boards or freelance platforms, is a plus.
- Strong communication skills with a focus on customer satisfaction.
- Ability to handle multiple inquiries efficiently and effectively.
- Familiarity with customer service software and online platforms.
- Team-oriented mindset with adaptability and a positive attitude.
- Willingness to work flexible hours, including evenings and weekends, when necessary.
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
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