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Czech Speaking Customer Service for Health & Wellness Products Department

Mercier Consultancy is looking for a dedicated Czech Speaking Customer Service Representative to join our Health & Wellness Products Department for one of our clients. In this pivotal entry level role, you will provide top-notch support to our Czech-speaking customers, helping them navigate our range of health and wellness products and ensuring they receive the best possible service.

Your fluency in Czech will be essential as you assist clients with inquiries about products, orders, returns, and other related concerns. You will play a crucial role in promoting our commitment to customer satisfaction and supporting our clients' health and wellness journeys.

Responsibilities

  • Provide exceptional customer service in Czech via phone, email, and chat regarding health and wellness products
  • Assist customers with product inquiries, order status, and returns
  • Resolve customer issues and complaints promptly and professionally
  • Accurately document customer interactions in our CRM system
  • Collaborate with logistics and product teams to ensure timely order fulfillment
  • Gather customer feedback to enhance product offerings and service quality
  • Stay informed about health and wellness trends to offer informed recommendations
  • Fluency in both Czech and English, with excellent communication skills
  • Strong customer service orientation and problem-solving capabilities
  • Prior experience in customer service, particularly in health and wellness, is preferred
  • Able to manage multiple inquiries efficiently in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Passion for health and wellness and helping customers find the right products
  • Familiarity with customer support software and CRM systems is advantageous

  • Fully Paid Relocation Package ( Flight, Transfer and Hotel )
  • Health Insurance
  • Private Health Insurance
  • 2 Extra Salaries Per Year
  • Support In Finding Accommodation After Hotel
  • Fully Paid Training
  • Monthly Performance Bonus
  • Free Greek Course
  • And More...

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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 23, 2025

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