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Job details

Czech Speaking Customer Support for Subscription-Based Services Department

Mercier Consultancy is thrilled to offer an exciting opportunity for a Czech Speaking Customer Support Representative in our Subscription-Based Services Department for one of our clients! In this key Entry Level role, you will be the first point of contact for our Czech-speaking customers, helping them navigate our services and resolve their inquiries effectively. Your fluency in Czech will play a crucial role in delivering outstanding customer experiences.

This position is ideal for individuals who are enthusiastic about customer service and have a keen interest in subscription-based platforms. If you are a proactive problem solver who enjoys communicating and helping others, we want to hear from you!

Responsibilities

  • Provide support to customers in Czech via phone, email, and chat
  • Assist clients with inquiries regarding subscriptions, account management, and service features
  • Document customer interactions and resolutions accurately in our CRM system
  • Collaborate with internal teams to address complex customer issues
  • Educate customers on how to make the most of their subscriptions
  • Gather feedback and insights from customers to enhance service delivery
  • Participate in training sessions to stay updated on product offerings and policies
  • Fluency in Czech and English, both written and verbal
  • Previous experience in customer support, preferably in the subscription-based services industry
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • A customer-centric approach with a focus on satisfaction
  • Ability to manage multiple inquiries in a fast-paced environment
  • Familiarity with customer support software and tools
  • Competitive Monthly Salary
  • Monthly Performance Bonus
  • Fully Paid Relocation Package ( Flight, Transfer and Hotel )
  • Health Insurance
  • Private Health Insurance
  • 2 Extra Salaries Per Year
  • Support In Finding Accommodation After Hotel
  • Fully Paid Training
  • Free Greek Course
  • More Benefits and Discounts
  • And More...

Average salary estimate

$35000 / YEARLY (est.)
min
max
$30000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 24, 2025

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