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Job details

Portuguese Speaking CS for Virtual Reality & Augmented Reality Department

Mercier Consultancy is on the lookout for a Portuguese Speaking Customer Support Representative for our Virtual Reality & Augmented Reality Department for one of our clients! In this dynamic Entry Level role, you will be the friendly face of our company, assisting Portuguese-speaking clients as they delve into our innovative virtual and augmented reality solutions. Your enthusiasm for technology and commitment to customer satisfaction will be essential in providing a seamless experience for our clients.

Your responsibilities will include handling inquiries, troubleshooting issues, and providing guidance on our VR and AR products. You will be instrumental in ensuring that our clients have the support they need to fully engage with our offerings and enjoy their immersive experiences. Join our team and help us lead the way in the exciting world of immersive technology!

Responsibilities

  • Deliver exceptional customer support to Portuguese-speaking clients via email, chat, and phone
  • Assist clients with questions and issues related to virtual and augmented reality products
  • Troubleshoot technical problems and provide effective solutions
  • Keep detailed records of customer interactions and feedback to inform future improvements
  • Work collaboratively with technical teams to resolve complex client issues
  • Stay informed about the latest trends and advancements in virtual and augmented reality technologies
  • Fluency in Portuguese and English, both written and verbal
  • Strong communication skills and a customer-centric approach
  • Basic understanding of virtual reality and augmented reality technologies is preferred
  • Effective problem-solving skills and a proactive mindset
  • Able to handle multiple tasks and prioritize work efficiently
  • Experience in customer service or technical support is advantageous
  • Passion for technology and eagerness to learn about the latest developments in AR/VR

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

Average salary estimate

$35000 / YEARLY (est.)
min
max
$30000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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MATCH
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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 20, 2025

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