Portuguese Speaking Customer Service for Online Travel & Tour Packages Departmen - job 1 of 2

As a Portuguese Speaking Customer Service Representative at Mercier Consultancy, your responsibilities include providing exceptional customer service in Portuguese via phone, email, and chat, assisting customers with inquiries about itineraries and bookings, resolving customer issues, maintaining accurate records in our CRM system, and collaborating with travel consultants to ensure smooth service delivery.

To qualify for the Portuguese Speaking Customer Service Representative role at Mercier Consultancy, candidates should be fluent in both Portuguese and English, have strong communication skills, demonstrate excellent customer service orientation, possess problem-solving capabilities, and ideally, have prior experience in customer service within the travel or tourism industry.

Mercier Consultancy offers a range of enticing benefits for the Portuguese Speaking Customer Service Representative position, including a fully paid relocation package, health insurance, two extra salaries per year, monthly performance bonuses, and even lifelong learning opportunities like a free Greek course!

The Portuguese Speaking Customer Service Representative at Mercier Consultancy contributes to customer satisfaction by providing personalized assistance, ensuring that clients feel supported and informed every step of the way in their travel endeavors. They resolve issues quickly, address inquiries thoroughly, and foster a friendly environment that encourages repeat business.

Training for Portuguese Speaking Customer Service Representatives at Mercier Consultancy is thorough and fully paid. New hires receive insights into our travel packages, customer service processes, and software systems, empowering them to confidently assist customers and ensuring they have the tools needed for success.

When answering this question, use the STAR method: Situation, Task, Action, Result. Describe a specific incident where your intervention led to a happy resolution, emphasizing your effective communication and problem-solving skills while showcasing your empathy towards the customer.

Highlight your organizational skills and ability to manage time effectively. Discuss methods you use to prioritize tasks, such as categorizing inquiries based on urgency and importance and keeping track through a CRM system, which ensures prompt responses to all customers.

Discuss the importance of active listening, empathy, and personalization. Share examples of how you remember customer preferences or follow up on previous interactions, emphasizing that building trust is key to creating long-term relationships.

It’s important to be honest and admit when you don’t have the answer. Highlight your ability to seek help from colleagues or refer to resources to find accurate information, ensuring the customer feels valued and receives quality guidance.

Explain that teamwork fosters effective communication and collaboration. Share your experiences working with colleagues to resolve customer issues, and discuss how being part of a supportive team enhances overall customer experience.

Mention any specific CRM or customer support tools you’ve used in the past. Elaborate on how you utilized these tools to enhance customer interactions, keep track of inquiries, and improve service efficiency.

Express your passion for travel and helping others create unforgettable experiences. Highlight how a positive customer experience bolsters your job satisfaction and drives you to excel in your role.

Discuss the importance of empathy, responsiveness, and a personal touch. Illustrate how anticipating customer needs and providing customized solutions leads to exceptional service and fosters customer loyalty.

Mention strategies like reading travel blogs, attending webinars, or participating in travel industry discussions online. Show that you are proactive in your pursuit of knowledge to serve customers better.

Identify challenges like rapid changes due to market fluctuations, pricing issues, or evolving customer expectations. Discussing how adaptability and proactive communication can address these challenges shows your understanding of the industry.