Portuguese Speaking Customer Support for Dating & Social Networking Apps Departm
Mercier Consultancy is excited to announce an opening for a Portuguese Speaking Customer Support Representative in our Dating & Social Networking Apps Department for one of our clients! In this engaging Entry Level role, you will be the main point of contact for our Portuguese-speaking users, providing essential support and guidance as they navigate our apps. Your communication skills will be crucial in ensuring a positive and safe experience for our community.
This position is perfect for individuals who have a passion for social networking and a commitment to delivering exceptional customer service. Join us in fostering meaningful connections for our users through firsthand support!
Responsibilities
- Respond to customer inquiries in Portuguese via email, phone, and chat
- Assist users with questions regarding app features, functionalities, and safety guidelines
- Document customer interactions and issues in our support system
- Collaborate with the product team to resolve user concerns
- Provide tips and best practices for enhancing user experience on the platform
- Gather user feedback to improve our services and functionalities
- Engage in team training sessions to keep updated on app developments
- Fluency in Portuguese and English, both written and verbal
- Previous experience in customer support, particularly in the tech or social media sectors
- Excellent interpersonal and communication skills
- Strong problem-solving abilities and attention to detail
- A proactive approach to ensuring user safety and satisfaction
- Able to manage multiple customer interactions efficiently
- Familiarity with dating and social networking applications is a plus
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...
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