Spanish Speaking Customer Support for Home Appliances Department - WFH Greece

As a Spanish Speaking Customer Support Representative for Mercier Consultancy, you will be responsible for addressing customer inquiries in Spanish via various channels such as phone, email, and chat. You will assist customers with questions related to our home appliance products, offer troubleshooting support, and document interactions accurately in our CRM system. Collaborating with internal teams to resolve complex issues will also be part of your day-to-day responsibilities, along with providing information on product features and gathering client feedback to enhance our services.

To be successful as a Spanish Speaking Customer Support Representative at Mercier Consultancy, fluency in both Spanish and English is required. Candidates should ideally have previous experience in customer support, particularly in the home appliances or electronics sector. Strong communication and interpersonal skills are essential, along with excellent problem-solving abilities and attention to detail. A proactive approach to customer satisfaction is also important, as is the ability to manage multiple tasks efficiently in a fast-paced work environment.

Mercier Consultancy provides a competitive monthly salary along with performance bonuses. Additional benefits include fully paid health insurance, a fully paid relocation package which covers flight, transfer, and hotel, and support in finding accommodation after your arrival. Employees also receive two extra salaries per year, opportunities to participate in free Greek courses, and access to various discounts and perks.

Yes, the Spanish Speaking Customer Support Representative position at Mercier Consultancy is designed for remote work, allowing you to work from home in Greece. This flexibility makes it easier for you to balance your professional responsibilities with your personal life, all while contributing to a great customer experience.

Mercier Consultancy places high importance on employee development and offers fully paid training for Spanish Speaking Customer Support Representatives. You will participate in training sessions to stay updated on product changes and new offerings, which will enable you to better assist customers and enhance their experience with our home appliances.

When answering this question, highlight specific roles or situations where you interacted with customers. Share examples that showcase your problem-solving skills, ability to handle difficult situations, and commitment to customer satisfaction.

Discuss your approach to listening actively to the customer's concerns, empathizing with their situation, and providing a solution. Emphasize the importance of remaining calm and professional throughout the interaction.

Provide a specific example detailing the product problem, the steps you took to resolve it, and the positive outcome for the customer. This demonstrates your technical knowledge and customer service skills.

Use this opportunity to show your knowledge of the company and its values. Express how these align with your personal work philosophy and why you want to support their home appliance products.

Explain your strategy for staying organized and focused when the workload increases. Mention any tools or methods you use to manage your time and ensure customer inquiries are dealt with promptly.

Discuss your perspective on excellent customer service, including factors such as response time, active listening, empathy, and going above and beyond to meet customer needs. Provide examples that illustrate your view.

Describe your ability to simplify complex concepts into easily understandable language. Use an example of a technical feature from a home appliance and how you would break it down for someone unfamiliar with technology.

Share how you proactively maintain knowledge of industry trends and company offerings, including reading materials, participating in training sessions, or collaborating with colleagues.

Talk about a specific instance where you engaged with customers to collect feedback. Discuss how you used this information to improve service or provide insights to your team.

Highlight relevant skills such as your bilingual abilities, communication skills, problem-solving aptitude, and prior experience in customer support that contribute to your effectiveness as a Spanish Speaking Customer Support Representative.