Dispatcher

As a Dispatcher at Miller Dedicated Services, your main responsibilities include preparing daily dispatch schedules, utilizing dynamic routing programs, and managing inbound and outbound orders in our dispatch program. You'll also support drivers with inquiries and adjustments to delivery assignments, all while maintaining a high level of customer service and compliance with DOT regulations.

To apply for the Dispatcher position at Miller Dedicated Services, you need at least 2 years of Dispatching or Transportation Planning experience. Additionally, strong communication skills, a team-oriented attitude, and a focus on customer service are essential. A high school diploma or equivalent is required, while a college degree or a Commercial Driver's License is a bonus.

Miller Dedicated Services offers flexible shifts for the Dispatcher role, including part-time shifts on weekends from 7 am to 7 pm or Friday and Saturday nights from 7 pm to 7 am. Full-time options are available Thursday through Sunday, covering both day and night shifts, providing you with the versatility to choose what works best for you.

As a Dispatcher at Miller Dedicated Services, you can expect a competitive salary ranging from $22-$25 per hour along with comprehensive benefits such as a 401(k) plan with company matching, medical, vision, and dental insurance options, company-paid life insurance, paid holidays, and vacation time, ensuring you are well taken care of.

Miller Dedicated Services emphasizes a collaborative work culture where appreciation for teamwork and open communication is vital. We focus on building positive relationships between Dispatchers, Drivers, and Customers, promoting respect and support to create a safe and friendly workplace for everyone.

When answering this question, highlight your relevant experience, focusing on specific roles you've held, the types of products or services you've dispatched, and any tools or software you've used. Show how your experience has prepared you for the Dispatcher position at Miller Dedicated Services.

Demonstrating your ability to remain composed is key. Share examples of past experiences where you successfully managed conflicting priorities by remaining organized, using checklists, or technology. Show your skills at problem-solving and staying calm under pressure, which would be valuable at Miller Dedicated Services.

Effective communication is crucial in dispatching. Discuss techniques you use, such as regular check-ins, clear and concise messaging, and utilizing technology. Provide examples of ensuring drivers are well-informed and your approach to fostering a collaborative communication environment.

Share a specific instance where you successfully mediated a conflict. Explain how you listened to both parties, offered solutions, and communicated effectively to reach a resolution. Include the positive outcome that followed to highlight your conflict resolution skills.

Discuss your approach to prioritizing tasks based on urgency and importance. You might explain your methodology, such as assessing deadlines, establishing preferences, and adjusting as circumstances change—keeping in mind that Miller Dedicated Services values flexibility and efficiency.

Mention any dispatching software you're familiar with, such as routing programs or scheduling tools. Discuss your proficiency with these applications and how they help you streamline operations. Highlight your willingness to learn new systems if needed at Miller Dedicated Services.

Be prepared to explain your understanding of DOT regulations and the importance of compliance. Discuss how you monitor drivers' hours, manage deadlines, and communicate rules effectively—showcasing your commitment to adherence and safety in your role as a Dispatcher at Miller Dedicated Services.

Highlight your customer service skills by sharing approaches such as active listening, being responsive to inquiries, and offering solutions to issues. Explain how these strategies enhance customer satisfaction and how you apply them in your role at Miller Dedicated Services.

In your answer, express genuine enthusiasm for the company’s family-owned values and its longstanding reputation in the transport industry. Align your career goals with the growth opportunities at Miller Dedicated Services and how your skills and experiences make you a perfect fit.

Discuss factors that drive your passion for dispatching, such as successfully coordinating operations, helping drivers navigate challenges, and ensuring timely deliveries. Mention how this motivation aligns with the values and mission at Miller Dedicated Services.