Genesys Business Architect

As a Genesys Business Architect at Miratech, you will be responsible for collaborating with various teams to implement and optimize communication platforms. You'll lead projects independently, design call flows to enhance customer interactions, and support steady-state operations for Genesys and Live Person. You'll also work with Business Analysts and Release Train Engineers to align technical solutions with business objectives.

To qualify for the Genesys Business Architect position at Miratech, you should have at least 5 years of experience with Genesys On-Prem solutions, hands-on experience in designing and implementing effective solutions, strong communication skills, and a background in Agile environments such as Project Management or Scrum Master roles. Familiarity with Amazon Connect is also preferred.

Miratech fosters a growth mindset by offering various professional development opportunities, including certification programs, mentorship, talent investment, and internal mobility options. As a Genesys Business Architect, you'll have access to these resources to enhance your skills and advance your career within our innovative global team.

At Miratech, the culture is centered around Relentless Performance, where our commitment has led to a remarkable 99% project success rate. As a Genesys Business Architect, you'll thrive in a welcoming, multicultural environment where open communication and teamwork are encouraged. Regular team-building events also foster a strong sense of community.

Being a Genesys Business Architect at Miratech comes with competitive pay and benefits including health insurance and language courses. You’ll also enjoy flexible remote work options, a focus on social sustainability practices, and impactful projects for global clients, all while working in a supportive and inclusive environment.

In answering this question, focus on your hands-on experience with Genesys On-Prem (Routing and Desktop) solutions. Highlight specific projects where you successfully designed, implemented, or optimized these solutions, and explain any complex challenges you faced and how you overcame them.

When discussing your approach to designing call flows, emphasize your process for gathering business requirements and understanding user needs. Explain how you use tools and best practices to create efficient and user-friendly call flows, offering specific examples from past experiences where your design improved customer interactions.

Share your background with Agile practices, mentioning specific roles you've held, such as Project Manager or Scrum Master, and how you contributed to improving team processes. Detail how you've adapted Agile principles in your projects, especially in relation to delivering technology solutions effectively.

Provide examples of situations where you've translated technical information for non-technical audiences. Emphasize your communication skills and how you simplify jargon into relatable terms, ensuring stakeholders understand the impact of technology on their business goals.

Detail a specific challenging project, outlining the objectives, the obstacles you faced, and your strategies for managing the situation. Discuss the outcome and what you learned, highlighting your problem-solving capabilities and resilience.

Discuss your knowledge of Amazon Connect and any relevant projects you've worked on that involved migrations or integrations with this platform. Highlight your understanding of its features and how they can enhance customer workflows.

Describe the techniques you use to engage stakeholders, such as regular updates, feedback loops, and collaborative demos. Emphasize the importance of building strong relationships and ensuring alignment with business objectives throughout the project lifecycle.

Share your experience leading demos by describing the preparation process, the feedback you received from stakeholders, and the overall impact of your presentation. Highlight your strengths in showcasing solutions and gathering insights to drive adoption.

Talk about the resources you rely on to keep up with industry trends, such as online training, professional networks, or industry publications. Emphasize your commitment to continuous learning and how you apply new knowledge to improve your work.

Articulate your reasons for wanting to join Miratech, focusing on the company's commitment to innovation, professional growth opportunities, and the positive work culture. Share what excites you about contributing to impactful projects and being part of a globally connected team.