Commercial Center Manager

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. 

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color. 

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.

Destination Monro -Your Career is Here!

The Commercial Center Manager position is responsible for providing the day-to-day leadership to the store and teammates.  This position supports Monro’s vision in becoming a leader for automotive and tire centers, trusted by consumers as the best place for quality maintenance and repairs.   

The hourly range for this role is minimum wage up to $40.00.    

This role is eligible for additional compensation and incentives.  Pay will be based on experience level. 

Responsibilities

• Develop sales and technical teammates to produce a consistent 5-star Guest experience 
• Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry  
• Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty   
• Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services  
• Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates  
• Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses 
• Perform other duties as assigned 

Management Responsibility: 

The Store Manager position provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Technical Service Manager, Service Manager, and Assistant Store Manager. This position operates under the general direction of the District Manager.  

Education and Experience:  

High School Diploma or equivalent. 2-4 years of demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive and deliver financial results while controlling costs.  Ability to influence and motivate a team to achieve set goals and objectives.   

Knowledge & Skills:  

Guest and team focused mindset with extensive experience in customer-facing, customer-centric environments 

• Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports  
• Business mentality with the drive to exceed established goals  
• Possess basic algebra skills to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages 
• Proactive with demonstrated proficiency in multi-tasking within a fast-paced environment 
• Ability to take initiative in identifying problems, collecting data, and establishing facts in order to produce practical decisions and solutions 
• Ability to effectively mentor, coach and develop teammates  

Work Environment & Physical Requirements:  

This job operates in an automotive shop environment.  The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. 

Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR) 

Ability to work flexible hours, days, evenings, weekends, and holidays 

Must be able to lift, carry and stock merchandise and supplies up to 50 lbs. without assistance 

Frequent standing and walking for long periods of time 

Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting 

Benefits  

• Health Insurance  
• Dental Insurance 
• 401K Retirement Plan with Company Match 
• Paid vacation 
• Paid Holidays 

Your next Destination!

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.