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Store Manager and Automotive Technicians

Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.  

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.  

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.  

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.  

Destination Monro -Your Career is Here! 

Job Description

Responsibilities:

Automotive Store Manager:

  • Lead and develop store team to deliver exceptional customer service
  • Drive sales performance and maximize product knowledge
  • Manage store operations, including staffing, scheduling, and inventory control
  • Oversee technical aspects and assist with services/repairs
  • Maintain store appearance and ensure compliance with company policies and safety regulations
  • Build customer relationships and address all customer needs
  • Maintain technical proficiency through required training

Salary Range: $65,000 - $75,000 annually based on experience. This role included addtional incebtives

Automotive Technician:

  • Perform basic vehicle diagnostics and identify required repairs
  • Complete Monro's Courtesy Inspection process on every customer vehicle
  • Assist in inventory management and general store duties
  • Perform services in accordance with Monro's safety standards and procedures
  • Test drive vehicles following company policy and local traffic laws
  • Maintain technical knowledge through required Monro University training
  • Operate and maintain equipment safely according to manufacturer guidelines
  • Perform other duties as assigned

Salary Range: $20.00 - $25.00 per hour Based on experience $30 - $45 Flat Rate. - Based on experience

 

Qualifications

Qualifications:

Automotive Store Manager

  • High School Diploma or equivalent
  • Valid driver's license with satisfactory Motor Vehicle Report (MVR)
  • Proven leadership experience in retail/sales environment
  • Demonstrated ability to manage finances, drive results, and control costs
  • Strong problem-solving and inventory management skills
  • Excellent communication and customer service abilities
  • Proficiency in multi-tasking and adapting to a fast-paced environment
  • Ability to mentor, coach, and develop team members
  • Willingness to work flexible hours, including evenings, weekends, and holidays
  • Physical ability to lift up to 50 lbs., stand for long periods, and perform various movements required in an automotive shop environment

Automotive Technician 

  • High School Diploma or equivalent.   

  • Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.   

  • ASE certification and State Inspection license (where applicable) preferred.  

  • Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer’s vehicles to conduct test drives. 

  • Required to own a basic set of tools or participate in Monro’s tool purchase program.  

Note: Monro conducts criminal background checks for positions with security and/or financial responsibilities in accordance with applicable laws. No applicant will be automatically disqualified due to a criminal record.

Additional Information

Benefits

  • Performance based incentives   

  • Paid vacation and holidays for Full-Time Teammates 

  • Reimbursement for ASE Certifications   

  • Reimbursement for State Inspection Licenses, where applicable   

  • 401k eligibility immediately upon hire 

  • Direct Deposit 

  • Employee Discounts 

  • Healthcare, Vision, and Dental for Full time teammates   

  • Employee Access Perks 

  • Career Advancement Opportunities  

 

Your next Destination!

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Average salary estimate

$70000 / YEARLY (est.)
min
max
$65000K
$75000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Store Manager and Automotive Technicians, Monro, Inc.

Join the Monro family in Las Vegas as a Store Manager or Automotive Technician and be part of a team that is dedicated to delivering top-notch automotive service while truly valuing people. In the role of Store Manager, you'll lead and develop a passionate team, ensuring exceptional customer service and operational excellence. With your skills, you'll drive sales performance, manage staffing, oversee inventory control, and help maintain our store's welcoming environment. Your passion for cars and service will be crucial as you build lasting customer relationships and ensure our operations are running smoothly. As an Automotive Technician, you'll perform diagnostics, assist in inventory management, and play a role in the daily upkeep of our store. With flexible hours and great incentives, Monro offers an environment where you can grow and thrive in the automotive service industry. Explore this exciting opportunity to grow your career while working in a friendly and supportive atmosphere. Remember, at Monro, your career is not just a job, it's a destination.

Frequently Asked Questions (FAQs) for Store Manager and Automotive Technicians Role at Monro, Inc.
What responsibilities do Store Managers have at Monro in Las Vegas?

Store Managers at Monro in Las Vegas are responsible for leading and developing their team to provide exceptional customer service. This includes driving sales performance, managing store operations, overseeing staffing and scheduling, and ensuring compliance with company policies. Additionally, they assist with technical services and repairs, reinforcing their commitment to customer satisfaction.

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What qualifications are needed to apply for Automotive Technician positions at Monro?

To apply for the Automotive Technician position at Monro, candidates should have a High School Diploma or an equivalent education, automotive training in basic maintenance and repairs, and preferably ASE certification. A valid driver’s license with a satisfactory Motor Vehicle Report is also required, and candidates must either own basic tools or participate in Monro's tool purchase program.

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What does it take to be successful as a Store Manager at Monro?

Success as a Store Manager at Monro requires strong leadership experience, excellent communication and customer service skills, and the ability to manage finances and drive results. Problem-solving skills, adaptability in a fast-paced environment, and a commitment to mentoring and developing team members are also key qualifications for this role.

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Are there any growth opportunities for Automotive Technicians at Monro?

Absolutely! Monro is committed to the career growth of its technicians through on-the-job training, company-sponsored certifications, and structured coursework at Monro University. These resources are designed to empower technicians to advance their skills and move up within the company.

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What is the compensation range for Automotive Technicians at Monro in Las Vegas?

Compensation for Automotive Technicians at Monro in Las Vegas ranges from $20.00 to $25.00 per hour, based on experience. Technicians can also earn additional flat rates between $30.00 and $45.00 based on their performance and expertise.

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Common Interview Questions for Store Manager and Automotive Technicians
Can you describe your approach to customer service as a Store Manager?

Highlight your commitment to providing exceptional service by illustrating how you listen to customer needs, address concerns promptly, and foster a welcoming environment. Share an experience where your customer service approach led to a positive outcome.

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What experience do you have with inventory management?

Discuss your prior experience managing inventory, emphasizing any methods you used for tracking stocks, forecasting needs, and ensuring accuracy. Include success stories of how your management improved store efficiency.

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How do you motivate a team in a retail environment?

Share techniques you use to inspire and motivate your team, such as setting clear goals, recognizing achievements, and creating a positive work atmosphere. Be sure to provide examples of when your efforts resulted in improved performance.

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What steps do you take to ensure safety compliance in an automotive shop?

Outline your strategy for maintaining safety standards, including regular training sessions, clear communication of safety procedures, and creating a culture of safety. Provide an example of how you’ve handled a safety issue effectively.

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What are some common vehicle issues you've diagnosed, and how did you approach them?

Think about common problems you’ve encountered and describe systematic approaches you took to diagnose and resolve those issues. Highlight how your technical knowledge helped to improve customer satisfaction.

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How do you handle a difficult customer?

Explain your approach to dealing with challenging customers, emphasizing active listening, empathy, and problem resolution. Share a specific scenario where you turned a negative experience into a positive one.

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What tools and technologies are you familiar with in automotive repair?

Mention the specific tools and technologies you've used, and discuss your level of proficiency with them. Also, express your willingness and capacity to learn new systems or technologies as they arise.

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How do you keep up with the latest trends in automotive service and repair?

Discuss your methods for staying informed about industry trends, such as attending workshops, subscribing to relevant publications, or participating in online forums. Explain how this knowledge translates into better service.

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Can you give an example of a time you had to train someone new?

Provide a detailed account of your training experience, focusing on your methods for imparting knowledge, setting expectations, and fostering an encouraging learning environment. Highlight the outcomes of that training.

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What would you do if you made a mistake in a repair?

Discuss how you would take responsibility for a mistake and the steps you’d take to resolve it. Emphasize your commitment to quality and customer satisfaction, illustrating that mistakes are opportunities for learning.

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Founded in 1957 and headquartered in Rochester, New York, Monro, Inc is a chain of automotive repair centers. The company provides services for automotive under car repair and tire sales .

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Full-time, on-site
DATE POSTED
December 9, 2024

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