Job details

International Operations Manager

Our Ways of Working Principles:

We believe that most of us do our best work when we work together, but we know that everyone works in different ways, and quite frankly, has other commitments and responsibilities outside of work.

As we further adjust to hybrid working, we want to take what we've learnt from working remotely and keep the flexibility that's enabled us to thrive and keep driving our business forward.

We have some core principles which support us in this:

Do what’s right

Trust & give permission

Delivery matters

We understand ways of working can look different based on your role, team and you as an individual so we are here to support and discuss this with you during the interview process.

We're seeking a highly motivated and experienced Operations Manager to join our team and help lead our international operations in our three newly established markets - the USA, Ireland and Australia.

As our International Operations Manager, you will play a critical role in ensuring our international fulfilment partners deliver for our customers, with a passion for driving our Operations strategic planning, as well as an interest in working across international markets.

Key Responsibilities

Developing and maintaining strong relationships with international fulfilment partners, ensuring that they deliver for our customers in line with agreed SLAs.
Developing and implementing strategies to successfully expand our existing international operations, inclusive of leading on the introduction of new product ranges.
Working closely with fulfilment partners to ensure operational processes are implemented to support the introduction of new products
Developing our International Operations strategy for expansion in these new markets, inclusive of identifying optimal operational models
Overseeing the procurement process for international operations, including sourcing and negotiating with suppliers, managing contracts and agreements, and ensuring compliance with all relevant regulations
Improving our supply chain processes and accuracy in stock forecasting
Collaborating with international teams, including Commercial, Marketing and Operations, to ensure the successful launch and distribution of new products in international markets
Identifying and leading projects that will drive improvements in operational performance across international markets
Managing and coaching the Junior Supply Chain & Operations Coordinator to support their development and drive high performance

You’ll be a great addition to the team if you have:

Demonstrable experience in Operations programme management in an international context, ideally working with 3PL providers
Experience in FMCG or e-commerce is preferred
Strong project management skills with the ability to deliver results in a fast-paced environment
Excellent communication and stakeholder management skills
Ability to work collaboratively with cross-functional teams to achieve business objectives
Strong analytical and problem-solving skills, including the ability to undertake root cause analysis.
Demonstrated success in driving growth and profitability in international marketsA proven track record of driving strategic initiatives.
Ability to collaborate effectively with technical teams.
Flexibility, being adept at engaging with key external stakeholders across multiple time zones.

Want to hear more?

Find out more about Moonpig Group and what it has to offer here!

Moonpig’s Commitment to Equality, Diversity and Inclusivity

At Moonpig Group, we’re committed to creating an inclusive and caring culture with brilliant people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds to Moonpig Group, from working parents who need flexibility with their hours to individuals who are neurodiverse and prefer to work a certain way.

We’re proud to have several employee-led committees within our organisation, including the LGBTQ+, Gender Balance, Neurodiversity and our EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) Committees.

We’ll continue to push for diversity and that sense of belonging so that all Moonpig Group employees feel safe and comfortable to be their true authentic self at work.

Moonpig Glassdoor Company Review

3.8

Moonpig DE&I Review

No rating

CEO of Moonpig

Nickyl Raithatha

Approve of CEO

Average salary estimate

$80000 / YEARLY (est.)

min

max

$70000K

$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About International Operations Manager, Moonpig

If you’re an expert at overseeing international operations and are looking to make a significant impact, Moonpig Group is on the hunt for an exceptional International Operations Manager. In this role, you'll be at the center of expanding our reach into newly established markets, specifically the USA, Ireland, and Australia. We pride ourselves on a culture that promotes flexibility and collaboration, recognizing that everyone has unique working styles. As our International Operations Manager, you’ll be passionate about developing strong relationships with our international fulfillment partners, ensuring they meet customer expectations while adhering to agreed SLAs. You’ll dive into strategic planning, helping us navigate the thrilling challenges of entering new markets. Your responsibilities will include guiding the introduction of new products, ensuring operational processes are spot on, and nurturing a talented Junior Supply Chain & Operations Coordinator. We believe in a supportive workplace, whether you're engaging across different time zones or collaborating with cross-functional teams. We value your experience in operations management, especially in contexts involving third-party logistics, and we’re eager for you to bring your expertise to our operations. With a foundation built on trust, delivery, and doing what's right, you’ll find that Moonpig Group is not only a place to grow your career but also a community that embraces diversity and inclusion. Ready to take the next step in your career with us? Let’s create magic together at Moonpig Group!

Frequently Asked Questions (FAQs) for International Operations Manager Role at Moonpig

What are the responsibilities of the International Operations Manager at Moonpig Group?

As the International Operations Manager at Moonpig Group, you'll be responsible for establishing and nurturing relationships with international fulfillment partners, ensuring they meet customer service standards. You will develop strategies to grow our operations in the USA, Ireland, and Australia, manage procurement processes, and improve supply chain processes. Additionally, you'll collaborate with various teams to ensure successful product launches and train and manage your team member effectively.