Account Supervisor (Hybrid Role Based in Chicago, Denver, or New York)

As an Account Supervisor at Motive, your primary responsibilities will include managing day-to-day client communications, overseeing high-profile projects, and developing creative briefs that balance client expectations with agency capabilities. You'll also be involved in leading creative initiatives, strategizing solutions for clients, and managing various project workflows to ensure timely and on-budget delivery.

Candidates for the Account Supervisor position at Motive should have a minimum of 6 years of experience in an advertising agency setting, managing integrated projects that include traditional, digital, and experiential elements. Excellent communication skills, a knack for building relationships, and experience in budget and timeline management are essential for success in this role.

The hybrid work model for the Account Supervisor position at Motive provides flexibility, allowing you to work from home while also collaborating in our Denver office. This setup fosters a balance between independent work and team collaboration, ensuring you're equipped to engage effectively with clients and colleagues, regardless of your location.

As an Account Supervisor at Motive, you'll manage a diverse range of projects, including TV commercials, experiential marketing events, retail promotions, and digital campaigns. Your role will be central to coordinating these projects and ensuring they meet both client objectives and high creative standards.

Motive's company culture is one of creativity, collaboration, and passion. As an Account Supervisor, you'll be surrounded by driven and energetic colleagues who thrive on innovative thinking and strategic execution. The agency values diversity and believes that a strong team dynamic leads to exceptional outcomes, creating an environment where everyone is encouraged to bring their best ideas forward.

When prioritizing tasks as an Account Supervisor, I first assess project deadlines and client needs. I leverage project management tools to map out workflows and ensure that urgent tasks are dealt with promptly while maintaining balance across all projects. Setting regular check-ins with the team is also crucial to aligning on priorities.

In a previous role, I encountered a challenging client who had high expectations and was quite demanding. I took the initiative to schedule a face-to-face meeting where I actively listened to their concerns and worked collaboratively to create solutions. By fostering open communication and proactively addressing their needs, I was able to turn the relationship around and ultimately exceed their expectations.

I believe in consistent communication and recognition to motivate my team. Regular one-on-one check-ins allow me to understand their challenges and successes, while celebrating milestones fosters enthusiasm. I also encourage team brainstorming sessions to reinforce that everyone’s ideas are valued and can contribute to our goals.

Staying updated on industry trends involves a combination of reading industry publications, participating in webinars, and engaging with online communities. I also make it a point to network with peers during events, as sharing insights on emerging trends can greatly inform our strategies and client approaches.

A good creative brief is concise yet comprehensive. It should clearly articulate the client's objectives, target audience, key messaging, and any background information relevant to the project. I ensure that a brief is collaborative; it involves the creative team early on to gather input and make them feel invested in the creative process.

Handling tight deadlines effectively requires thorough planning and communication. I prioritize tasks that have immediate deadlines and delegate appropriately within the team. Keeping the quality intact is crucial, so I allocate buffer time for revisions and maintain open lines of communication throughout the project to address issues promptly.

In my last role, I led a successful multi-channel campaign for a national brand. I was the primary contact with the client and coordinated between multiple teams to create a cohesive strategy. My role involved guiding concept development, managing timelines, and presenting updates to both the client and internal teams. The campaign exceeded engagement goals by 30%!

I frequently use project management tools like Asana and Trello to track the progress of tasks, deadlines, and workload among team members. These tools facilitate collaboration by allowing real-time updates and helping everyone stay aligned throughout the project lifecycle.

To ensure project objectives are met, I start with a comprehensive planning phase that involves all stakeholders. Regular follow-up meetings to review progress and adjust plans as needed are key, as is maintaining transparency in communication. Collecting feedback throughout the project enables me to make necessary adjustments to optimize outcomes.

I assess the success of a marketing campaign by analyzing key performance indicators that align with the campaign's objectives. Whether it’s engagement metrics, sales figures, or brand awareness scores, I focus on both quantitative data and qualitative feedback to evaluate how effectively the campaign resonated with the target audience and achieved the desired results.