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Order Management Specialist, Operations

Motive empowers operations with tools for safety and efficiency. They seek an Order Management Specialist to streamline order processes.

Skills

  • Business Communication
  • Microsoft Excel
  • CRM Systems
  • ERP Systems
  • Analytical Skills
  • Problem-Solving

Responsibilities

  • Manage complete Sales Force Quote to Cash cycle
  • Identify and resolve Q2C technical issues
  • Provide guidance on complex deal structures
  • Quote Creation and Completion
  • Order Cancellation
  • Account Renewals
  • Contract Buyout Quotes
  • Opportunity Stage Amendments
  • Package Upgrade/Downgrade
  • Vendor Finance deals
  • Account Audits
  • Account Mergers
  • Liaise with other departments to resolve cases

Education

  • Graduate in Business Management disciplines
  • Preferably Finance or Supply Chain

Benefits

  • Diverse and inclusive workplace
  • Equal opportunity employer
To read the complete job description, please click on the ‘Apply’ button
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CEO of Motive
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Shoaib Makani
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Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

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What You Should Know About Order Management Specialist, Operations, Motive

At Motive, we’re all about empowering those who run physical operations. As an Order Management Specialist in Operations, you will be at the heart of our mission, playing a vital role in ensuring that our order management processes run smoothly and efficiently. This remote role based in Pakistan is perfect for someone who thrives in a fast-paced environment while maintaining a keen attention to detail. You will be responsible for managing the complete Quote to Cash cycle, working with different teams to create complex quotes, generate sales orders, and oversee the end-to-end processing of deals. Your analytical skills will shine as you identify any technical issues and resolve them effectively. Whether it’s handling contract buyouts or amending opportunity stages, your contributions will help drive operational efficiency across the company. We’re looking for someone with a collaborative spirit and a desire to learn and grow within the role. If you have a knack for organization and effective communication and have 2+ years of experience working with CRM and ERP systems, we would love to meet you. Join us at Motive and be part of a diverse and inclusive team that is focused on making a real impact in various industries, supporting over 120,000 customers globally. If you’re ready to take ownership of your responsibilities and deliver high-quality results, let's chat!

Frequently Asked Questions (FAQs) for Order Management Specialist, Operations Role at Motive
What are the primary responsibilities of the Order Management Specialist at Motive?

The primary responsibilities of the Order Management Specialist at Motive include managing the complete Sales Force Quote to Cash cycle, creating and completing non-standard and complex quotes, generating order forms, handling contract buyouts, and overseeing order cancellations and account renewals. The specialist will also liaise with various departments to resolve cases efficiently, ensuring a smooth end-to-end processing of deals.

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What qualifications are required for the Order Management Specialist position at Motive?

Applicants for the Order Management Specialist position at Motive should have a graduate degree in Business Management, preferably in Finance or Supply Chain. Additionally, candidates should possess strong business communication skills in English, at least 2 years of professional work experience, and proficiency in Microsoft Excel and Word. Experience with CRM systems like Salesforce is preferred, along with familiarity with ERP systems.

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What skills are essential for the Order Management Specialist role at Motive?

Essential skills for the Order Management Specialist role at Motive include excellent analytical and problem-solving capabilities, a meticulous attention to detail, and strong business communication skills. The ability to prioritize effectively and handle multiple tasks in high-volume workload situations is also crucial. A collaborative mindset and eagerness to learn and improve are key to thriving in this position.

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How does Motive ensure diversity and inclusion in the workplace?

Motive is committed to creating a diverse and inclusive workplace as one of its core values. The company welcomes individuals of different backgrounds, experiences, abilities, and perspectives. It is an equal opportunity employer, ensuring that all applicants are treated fairly and without discrimination in hiring and employment.

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What is the work environment like for the Order Management Specialist at Motive?

The work environment for the Order Management Specialist at Motive is dynamic and fast-paced, requiring adaptability and a focus on quality. The role is primarily remote, allowing for flexibility while still emphasizing collaboration with team members across different departments. The supportive nature of the Fin Ops team and the emphasis on continuous learning fosters a positive atmosphere for professional growth.

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Common Interview Questions for Order Management Specialist, Operations
Can you explain what the Quote to Cash cycle entails?

The Quote to Cash cycle encompasses all the critical steps from initial quote generation to final payment collection. It includes creating quotes, finalizing sales orders, managing customer accounts, and ensuring timely invoicing. Understanding this cycle is crucial for an Order Management Specialist as it directly affects a company's revenue and customer satisfaction.

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How do you ensure accuracy in your data entry and management tasks?

To ensure accuracy in data entry and management, I adopt a systematic approach that includes double-checking information before submission, using templates for consistency, and regularly updating records. I also prioritize maintaining an organized workspace, which minimizes the chances of errors and allows for quick iterations if corrections are needed.

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Describe a time when you identified and resolved a complex technical issue.

In my previous role, I encountered a recurring technical issue with our CRM system that affected order processing. I documented the problem, collaborated with the technical team to diagnose the root cause, and implemented a solution that not only resolved the issue but also improved our processing efficiency. This experience highlighted the importance of proactive problem-solving and cross-department collaboration.

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What techniques do you use to prioritize tasks in a high-volume workload?

In a high-volume workload, I prioritize tasks based on urgency and impact. I utilize tools like to-do lists or project management software to track deadlines and progress. Additionally, I assess which tasks contribute the most to team and company objectives and focus on those first while also being flexible to shift priorities as needed.

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How do you handle conflicting priorities from different departments?

When faced with conflicting priorities, I communicate openly with all stakeholders to understand their needs and deadlines. I strive to find a middle ground or a compromise that satisfies everyone, ensuring that I allocate my time and resources appropriately. Keeping everyone informed of progress helps maintain transparency and collaborative spirits.

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What is your experience with CRM or ERP systems?

I have extensive experience using CRM systems, particularly Salesforce. I am familiar with gathering customer information, generating quotes, and tracking communications effectively. Additionally, I have worked with ERP systems, which provided me with an understanding of inventory management and order fulfillment processes, enhancing my capability to manage complex orders efficiently.

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How would you approach creating a complex quote for a client?

When creating a complex quote, I start by gathering all necessary client requirements and comprehensively understanding their needs. I collaborate with relevant departments to ensure the quote reflects accurate pricing and terms. I pay special attention to details while ensuring that the quote is clear, concise, and tailored to the client's specific situation.

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What strategies do you use for effective communication with team members?

Effective communication strategies I employ include active listening, providing clear and concise updates, and utilizing collaborative tools that promote transparency. I also encourage feedback and ensure that team members feel heard and valued. Regular check-ins allow for the exchange of ideas and helps address any challenges promptly.

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How important is collaboration in the Order Management Specialist role?

Collaboration is crucial in the Order Management Specialist role at Motive. The position requires working closely with various departments, such as sales, finance, and logistics, to ensure smooth operations. Fostering team partnerships enhances efficiency, allows for troubleshooting of issues, and promotes a unified approach to achieving company goals.

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What do you find most challenging about order management, and how do you overcome it?

One of the most challenging aspects of order management can be managing unexpected changes in order processes or customer requests. I overcome this by maintaining flexibility in my approach and staying organized. I also believe in having open lines of communication with customers and colleagues to quickly address changes and adapt plans accordingly.

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Motive provides technology to enhance safety, productivity, and profitability for over 120,000 businesses in various industries, while fostering a culture of excellence and inclusivity for impactful work.

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BADGES
Badge ChangemakerBadge Diversity ChampionBadge Flexible CultureBadge Future MakerBadge Global CitizenBadge Innovator
CULTURE VALUES
Diversity of Opinions
Inclusive & Diverse
Collaboration over Competition
Growth & Learning
Mission Driven
Rapid Growth
Passion for Exploration
Empathetic
Feedback Forward
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
401K Matching
Life insurance
Maternity Leave
Paternity Leave
Paid Holidays
Paid Time-Off
Performance Bonus
Social Gatherings
Some Meals Provided
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$50,000/yr - $70,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
December 21, 2024

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