Nordic Speaking Client Support Representative - Athens (Remote in Greece)

As a Nordic Speaking Client Support Representative at Patrique Mercier Recruitment PT, your main responsibilities include delivering outstanding customer service to Nordic clients via email, chat, and phone, resolving inquiries, and maintaining documentation in our CRM system. Additionally, you will assist in onboarding new clients and collaborate with your team to enhance support strategies.

To apply for the Nordic Speaking Client Support Representative position at Patrique Mercier Recruitment PT, you need fluency in a Nordic language (Danish, Swedish, Norwegian, or Finnish) and English. Previous experience in customer support, particularly in a remote setting, is beneficial, alongside excellent communication skills and a desire to provide exceptional client support.

Yes, the Nordic Speaking Client Support Representative role at Patrique Mercier Recruitment PT is entirely remote, allowing you to work from Greece. This setup not only offers flexibility in your work hours but also creates an engaging and supportive work atmosphere from the comfort of your own home.

Patrique Mercier Recruitment PT provides a fully paid relocation package for employees moving to Greece as Nordic Speaking Client Support Representatives. This includes covering your flight, transfer, and accommodation, making the transition smooth and hassle-free.

Employees working as Nordic Speaking Client Support Representatives at Patrique Mercier Recruitment PT can expect various benefits, including a monthly salary, two extra salaries per year, monthly bonuses, health insurance, and private health insurance, ensuring you feel valued and supported in your role.

In an interview, you can explain that handling challenging inquiries begins with actively listening to the customer, empathizing with their situation, and then calmly guiding them through to a solution. Providing examples of past experiences where you successfully resolved issues can showcase your skills effectively.

You should mention any specific CRM systems you've used in the past, along with how you utilized them to track interactions, resolve issues, and improve customer satisfaction. Highlighting your ability to adapt to new technologies will also strengthen your response.

Discuss the flexibility remote work provides, such as a better work-life balance and the comfort of working in a familiar environment. Also, highlight how remote work allows for open communication and collaboration with team members from various backgrounds.

Explain your approach to managing time effectively during busy periods, perhaps detailing techniques like using to-do lists, leveraging time management tools, or focusing on high-impact activities first to ensure client needs are met efficiently.

Share your strategies, such as maintaining open lines of communication, actively seeking feedback, and always looking to understand clients' needs better to provide tailored solutions. Dedicate time to follow up with clients post-interaction to guarantee their satisfaction.

You can outline your proactive approach in learning about new products, such as utilizing training sessions, reading documentation, volunteering for demo sessions, and asking colleagues for insights. Mention that you believe continued education is key to providing exceptional support.

Prepare a specific example of an instance where you exceeded a client's expectations. Detail the situation, the action you took, and the positive outcome. This will demonstrate your commitment and capability to provide exceptional client service.

Explain that if faced with a question you're unsure about, you would reassure the client, gather pertinent details, and either find the answer through available resources or escalate the issue if necessary, ensuring you follow up to keep the client informed.

In this situation, you can emphasize the importance of being patient and using simple language to explain concepts. Mention the use of translation tools when required and stress the necessity of confirming the client's understanding to avoid miscommunication.

Speak to your language proficiency, relevant work experience, and passion for customer service. Highlight how your skills align with the responsibilities of the role at Patrique Mercier Recruitment PT, showcasing your enthusiasm for joining the team and contributing positively.